Mercedes-Benz Financial Services, alongside North West residents, has been affected by the financial mis-selling scandal that began on 6 April 2007 and ended on 1 November 2024. With an estimated 12.1 million eligible agreements potentially affected (FCA estimate), many individuals across the UK, including those in the North West with a population of approximately 7,417,000 (ONS Census 2021), may be entitled to compensation.
Mercedes-Benz Financial Services Finance Agreements in North West
The Financial Conduct Authority (FCA) has estimated that 12.1 million eligible agreements across the UK were affected by this scandal (FCA estimate). In the context of the North West, with its diverse population and significant car ownership, an estimated 700,906 residents may have been impacted (ONS/FCA estimate). These individuals could have financed a wide range of vehicles from Mercedes-Benz Financial Services, including luxury sedans, SUVs, and vans. The affected agreements would have led to an FCA-estimated scheme average per eligible agreement: £829 (FCA estimate), totalling approximately £7.5 billion (FCA, March 2026) across the UK (£829 * 12.1 million).
How to Complain to Mercedes-Benz Financial Services from North West
North West residents who believe they are entitled to compensation should consider making a direct complaint to Mercedes-Benz Financial Services for free. The company’s official complaints page can be accessed at https://www.mercedes-benzfinancialservices.co.uk/complaints, providing clear instructions on how to proceed. residents do not need to engage with a
claims management company; they have the right to
complain directly and receive a fair resolution without incurring any costs.
What North West Residents Should Do Next
Before initiating a complaint, it is crucial for North West residents to gather all relevant documentation related to their car finance agreements. This includes contracts, payment records, and correspondence with Mercedes-Benz Financial Services or its agents. residents should verify the dates of their agreements to ensure they fall within the specified period: 6 April 2007 to 1 November 2024. Once these steps are completed, a direct complaint can be submitted through the official complaints process outlined on Mercedes-Benz Financial Services' website.
Sources and references
- FCA estimate of affected agreements: https://www.fca.org.uk/news/press-releases/fca-takes-action-to-compensate-car-finance-customers
- ONS Census 2021 population figures for North West: https://www.ons.gov.uk/peoplepopulationandcommunity/populationestimates/datasets/midyeardemographicestimatesmidedslocalauthoritiesinenglandandwales
- Mercedes-Benz Financial Services complaints page: https://www.mercedes-benzfinancialservices.co.uk/complaints
How Many People in North West Are Affected?
Based on North West's population of approximately 7,300,000, an estimated 1,525,373 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 10.9% of the UK total of 12.1 million eligible agreements.
Mercedes-Benz Financial Services is registered at Companies House (company number 02472364) with a status of active. The company was incorporated on 1990-02-21. Its registered office is at Delaware Drive, Tongwell, Milton Keynes, Buckinghamshire, MK15 8BA. The company currently has 4 directors.
Mercedes-Benz Financial Services Complaint Statistics
According to the Financial Ombudsman Service, Mercedes-Benz Financial Services received 1,227 total complaints in H1 2025 BUSINESS, of which 1,227 were motor finance complaints. You can check the latest complaint data at the Financial Ombudsman Service.
Mercedes-Benz Financial Services's FCA reference number is 406727 (status: No longer registered as an Appointed Representative).