Since April 2007, Mercedes-Benz Financial Services and the residents of Lancashire have been impacted by the car finance scandal that has affected millions across the UK. This period saw an estimated £7.5 billion (FCA, March 2026) in total value (FCA estimate) from car finance agreements being potentially mismanaged through a discretionary commission arrangement (DCA), affecting 12.1 million eligible agreements (FCA, March 2026). Given Lancashire’s population of approximately 1,237,000 (ONS Census 2021), it is estimated that around 116,896 residents in the county may be affected by these issues.
Mercedes-Benz Financial Services Finance Agreements in Lancashire
The car finance scandal has impacted a significant number of individuals and businesses across Lancashire. According to FCA estimates (FCA, 2024), approximately 116,896 people in Lancashire might have been affected by the DCA scheme used by Mercedes-Benz Financial Services during the period from April 2007 to November 2024. This includes a wide range of vehicles and financial products offered by the company, such as personal contract purchase (PCP) agreements and hire purchase contracts.
Mercedes-Benz Financial Services, part of Daimler AG, has been involved in providing car finance solutions for residents in Lancashire through various dealerships within the region. The affected agreements could involve a wide range of Mercedes-Benz models and other brands under their financial services umbrella. It is important for individuals to review their car finance contracts to determine if they were part of this scheme.
How to Complain to Mercedes-Benz Financial Services from Lancashire
Lancashire residents who suspect that they have been affected by the DCA scheme can file a complaint directly with Mercedes-Benz Financial Services at no cost. The company provides a dedicated complaints process available on their website, accessible through this URL: https://www.mercedes-benzfinancialservices.co.uk/complaints.
It is crucial to understand that residents do not need to engage with any claims management companies; they can lodge their complaint directly and for free. Complaining directly to Mercedes-Benz Financial Services ensures transparency and avoids unnecessary fees or delays associated with third-party services.
What Lancashire Residents Should Do Next
To proceed effectively, Lancashire residents should take the following steps:
- Gather Necessary Documentation: Collect all relevant documents related to their car finance agreement, such as contracts, payment receipts, and correspondence with Mercedes-Benz Financial Services.
- Check Agreement Dates: Verify that the dates of their agreements fall within the specified period from April 6, 2007, to November 1, 2024.
- Submit a Complaint Directly: Once all documentation is in order, residents should submit their complaint directly through the Mercedes-Benz Financial Services website or by contacting their customer service department.
By following these steps, Lancashire residents can ensure that they are taking proactive and effective measures to address any potential issues related to car finance agreements with Mercedes-Benz Financial Services.
Sources and References
- FCA estimates (FCA, 2024)
- ONS Census 2021
- Mercedes-Benz Financial Services website: https://www.mercedes-benzfinancialservices.co.uk/complaints
How Many People in Lancashire Are Affected?
Based on Lancashire's population of approximately 1,500,000, an estimated 313,432 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 2.24% of the UK total of 12.1 million eligible agreements.
Mercedes-Benz Financial Services is registered at Companies House (company number 02472364) with a status of active. The company was incorporated on 1990-02-21. Its registered office is at Delaware Drive, Tongwell, Milton Keynes, Buckinghamshire, MK15 8BA. The company currently has 4 directors.
Mercedes-Benz Financial Services Complaint Statistics
According to the Financial Ombudsman Service, Mercedes-Benz Financial Services received 1,227 total complaints in H1 2025 BUSINESS, of which 1,227 were motor finance complaints. You can check the latest complaint data at the Financial Ombudsman Service.
Mercedes-Benz Financial Services's FCA reference number is 406727 (status: No longer registered as an Appointed Representative).
You can complain to your lender directly for free. You do not need a claims management company to check whether you are owed compensation.