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Mercedes-Benz Financial Services Claims — Greater Manchester

Last updated: 26 March 2026

Approximately 271,026 residents in Greater Manchester may be affected by the Mercedes-Benz Financial Services motor finance claims issue. This encompasses a significant portion of the region's population, estimated at around 2,868,000 (ONS Census 2021). The period from 6 April 2007 to 1 November 2024 saw an extensive impact on car owners in Greater Manchester who financed their vehicles through Mercedes-Benz Financial Services.

Mercedes-Benz Financial Services Finance Agreements in Greater Manchester

The FCA estimates that 12.1 million eligible agreements (FCA, March 2026) during the period from 6 April 2007 to 1 November 2024 (FCA, 2024). In Greater Manchester, a substantial number of car finance contracts with Mercedes-Benz Financial Services may have been impacted. These agreements often involved vehicles such as luxury sedans and SUVs, which are commonly financed through the company’s range of products.

Mercedes-Benz Financial Services is part of Daimler AG, a global leader in automotive manufacturing and financial services. The issue affects not only individuals but also small businesses that may have used Mercedes-Benz Financial Services for car finance in Greater Manchester. With an average loss per agreement estimated at £829 (FCA estimate), the total impact could be significant for those affected.

How to Complain to Mercedes-Benz Financial Services from Greater Manchester

Residents of Greater Manchester who believe they are affected by these issues can directly complain to Mercedes-Benz Financial Services without incurring any costs. The company provides a dedicated complaints process that is free and straightforward, ensuring transparency and fairness for its customers. To initiate the complaint process, individuals should visit the official complaints page at https://www.mercedes-benzfinancialservices.co.uk/complaints.

It’s important to remember that you do not need to use a claims management company; Mercedes-Benz Financial Services offers direct support through their customer service channels. This approach allows residents to handle their complaints independently and without any additional fees or third-party involvement.

What Greater Manchester Residents Should Do Next

To address potential issues effectively, Greater Manchester residents should gather all relevant documentation related to their car finance agreements with Mercedes-Benz Financial Services. This includes contracts, payment records, and correspondence regarding any disputes or changes in terms. Checking the dates of these documents is crucial, as they must fall within the period from 6 April 2007 to 1 November 2024 for eligibility.

Residents should review their agreements carefully to identify any discrepancies or irregularities that may indicate a problem with the finance arrangement. If issues are identified, it is advisable to contact Mercedes-Benz Financial Services directly and submit your complaint through their official channels. This direct approach ensures that residents receive prompt attention and resolution from the company itself.

Sources and References

FCA (2024). "Motor Finance Claims: Impact on Consumers."
ONS Census 2021. Population estimates for Greater Manchester.
Mercedes-Benz Financial Services Complaints Page: https://www.mercedes-benzfinancialservices.co.uk/complaints

How Many People in Greater Manchester Are Affected?

Based on Greater Manchester's population of approximately 2,800,000, an estimated 585,074 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 4.18% of the UK total of 12.1 million eligible agreements.

Mercedes-Benz Financial Services Company Information

Mercedes-Benz Financial Services is registered at Companies House (company number 02472364) with a status of active. The company was incorporated on 1990-02-21. Its registered office is at Delaware Drive, Tongwell, Milton Keynes, Buckinghamshire, MK15 8BA. The company currently has 4 directors.

Mercedes-Benz Financial Services Complaint Statistics

According to the Financial Ombudsman Service, Mercedes-Benz Financial Services received 1,227 total complaints in H1 2025 BUSINESS, of which 1,227 were motor finance complaints. You can check the latest complaint data at the Financial Ombudsman Service.

Mercedes-Benz Financial Services's FCA reference number is 406727 (status: No longer registered as an Appointed Representative).

Frequently Asked Questions

How can Greater Manchester residents affected by Mercedes-Benz Financial Services motor finance mis-selling seek assistance?

Greater Manchester residents who suspect they have been a victim of Mercedes-Benz Financial Services motor finance mis-selling should first contact the lender directly for free at https://www.mercedes-benzfinancialservices.co.uk/complaints. This allows them to address their concerns without involving third parties and is often the quickest way to resolve issues.

What is the average amount that Greater Manchester residents could potentially reclaim from Mercedes-Benz Financial Services motor finance mis-selling?

Greater Manchester residents who have been affected by Mercedes-Benz Financial Services motor finance mis-selling may be able to reclaim an average of £700 (FCA estimate) per case, depending on the specifics of their agreement and circumstances.

How common is it for Greater Manchester residents to encounter issues with Mercedes-Benz Financial Services car finance agreements?

Issues related to Mercedes-Benz Financial Services car finance agreements have affected a significant number of consumers across the UK, including Greater Manchester. It's estimated that 14 million agreements (FCA estimate) were issued under potentially unfair terms from April 6, 2007, to November 1, 2024, indicating a widespread problem.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.