Mercedes-Benz Financial Services and Gloucestershire residents may have been affected by the discretionary commission arrangement (DCA), a controversial payment structure that has led to potential overcharging in car finance agreements. With an estimated 12.1 million eligible agreements (FCA, March 2026) potentially affected between 6 April 2007 and 1 November 2024, it is likely that around 60196 residents in Gloucestershire could be covered by the FCA redress scheme. (FCA estimate). This issue has raised concerns among car finance consumers across the UK, including those in Gloucestershire, where the population stands at approximately 637,000 according to the ONS Census 2021.
Mercedes-Benz Financial Services Finance Agreements in Gloucestershire
The FCA estimates that around £7.5 billion (FCA, March 2026) has been paid out through car finance agreements under the DCA structure during the specified period (FCA estimate). In Gloucestershire, this could mean a significant number of residents have financed their vehicles with Mercedes-Benz Financial Services and may be entitled to compensation due to overcharging. Given that the average compensation claim is estimated at £829 (FCA estimate), it is important for affected individuals in Gloucestershire to understand their rights and options.
How to Complain to Mercedes-Benz Financial Services from Gloucestershire
Residents of Gloucestershire who believe they have been affected by the DCA can directly complain to Mercedes-Benz Financial Services at https://www.mercedes-benzfinancialservices.co.uk/complaints. This process is free, and there is no need for a claims management company to handle your complaint on your behalf. By visiting this URL, Gloucestershire residents can initiate their complaint without any upfront costs or obligations.
What Gloucestershire Residents Should Do Next
To ensure that you have the best chance of receiving fair compensation from Mercedes-Benz Financial Services, it is essential to gather all relevant documents related to your car finance agreement. This includes loan agreements, payment schedules, and correspondence with the lender. Additionally, verify the dates of your finance agreement to confirm whether it falls within the specified period (6 April 2007 to 1 November 2024). Once you have compiled this information, proceed directly to Mercedes-Benz Financial Services' complaint process by visiting their dedicated complaints website.
Sources and references
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement
How Many People in Gloucestershire Are Affected?
Based on Gloucestershire's population of approximately 640,000, an estimated 133,731 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 0.96% of the UK total of 12.1 million eligible agreements.
Mercedes-Benz Financial Services is registered at Companies House (company number 02472364) with a status of active. The company was incorporated on 1990-02-21. Its registered office is at Delaware Drive, Tongwell, Milton Keynes, Buckinghamshire, MK15 8BA. The company currently has 4 directors.
Mercedes-Benz Financial Services Complaint Statistics
According to the Financial Ombudsman Service, Mercedes-Benz Financial Services received 1,227 total complaints in H1 2025 BUSINESS, of which 1,227 were motor finance complaints. You can check the latest complaint data at the Financial Ombudsman Service.
Mercedes-Benz Financial Services's FCA reference number is 406727 (status: No longer registered as an Appointed Representative).