Mercedes-Benz Financial Services and East Midlands residents have been affected by the discretionary commission arrangement (DCA), which has led to potential overcharging for car finance agreements. The Office for National Statistics (ONS) estimates that approximately 461,160 residents in East Midlands may be impacted by this issue during the period from 6 April 2007 to 1 November 2024.
Mercedes-Benz Financial Services Finance Agreements in East Midlands
The impact of the DCA on car finance agreements in East Midlands is significant. According to FCA estimates, 12.1 million eligible agreements across the UK were affected during this period, with a total amount of £7.5 billion (FCA, March 2026) overcharged (FCA estimate). The average overcharge per agreement is estimated at £829 (FCA estimate). This means that many residents in East Midlands who financed their vehicles through Mercedes-Benz Financial Services may have been charged more than they should have.
East Midlands, with a population of approximately 4.88 million people (ONS Census 2021), has seen various types of vehicles being financed under these agreements. The affected finance products include personal contract purchase (PCP) and hire purchase (HP) schemes, which are commonly used for financing new and used cars.
[How to Complain](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to Mercedes-Benz Financial Services from East Midlands
Residents in East Midlands who believe they have been overcharged can directly complain to Mercedes-Benz Financial Services without the need for a claims management company. The process is straightforward and free of charge. To initiate a complaint, visit the official complaints page at https://www.mercedes-benzfinancialservices.co.uk/complaints.
Mercedes-Benz Financial Services encourages all affected customers to gather relevant documentation such as loan agreements, payment records, and any correspondence with their finance provider before submitting a complaint. By providing detailed evidence of overcharging, residents can help ensure that their case is thoroughly reviewed and resolved promptly.
What East Midlands Residents Should Do Next
East Midlands residents should take the following steps if they suspect they have been affected by the DCA:
- Gather Documentation: Collect all relevant documents related to your car finance agreement, including loan agreements, payment receipts, and any communications with Mercedes-Benz Financial Services.
- Check Dates: Verify that your car finance agreement falls within the period from 6 April 2007 to 1 November 2024 when the DCA was in effect.
- Complain Directly: Submit a formal complaint through Mercedes-Benz Financial Services's official complaints page, ensuring you provide all necessary evidence.
By following these steps and submitting a detailed complaint directly to Mercedes-Benz Financial Services, East Midlands residents can seek redress without the need for third-party assistance or costs associated with claims management companies. It is important to act promptly to ensure your rights are protected under UK financial regulations.
Sources and references
- FCA estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total (FCA estimate), £829 average per eligible agreement overcharge per agreement (FCA estimate)
- ONS Census 2021 for East Midlands population
- Mercedes-Benz Financial Services complaints URL: https://www.mercedes-benzfinancialservices.co.uk/complaints
How Many People in East Midlands Are Affected?
Based on East Midlands's population of approximately 4,900,000, an estimated 1,023,880 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 7.31% of the UK total of 12.1 million eligible agreements.
Mercedes-Benz Financial Services is registered at Companies House (company number 02472364) with a status of active. The company was incorporated on 1990-02-21. Its registered office is at Delaware Drive, Tongwell, Milton Keynes, Buckinghamshire, MK15 8BA. The company currently has 4 directors.
Mercedes-Benz Financial Services Complaint Statistics
According to the Financial Ombudsman Service, Mercedes-Benz Financial Services received 1,227 total complaints in H1 2025 BUSINESS, of which 1,227 were motor finance complaints. You can check the latest complaint data at the Financial Ombudsman Service.
Mercedes-Benz Financial Services's FCA reference number is 406727 (status: No longer registered as an Appointed Representative).