Close Brothers Motor Finance has been in the spotlight for its car finance agreements that may have affected residents of West Yorkshire. The Financial Conduct Authority (FCA) estimates 12.1 million eligible agreements are potentially impacted by issues related to discretionary commission arrangements (DCAs), which could affect thousands of people across the region.
Close Brothers Motor Finance Finance Agreements in West Yorkshire
West Yorkshire, with a population of approximately 2,347,000 according to the ONS Census 2021, has seen a significant number of residents affected by car finance agreements issued by Close Brothers Motor Finance. The FCA estimates that as many as 221,792 residents in West Yorkshire may have been impacted by these issues (FCA estimate). These agreements typically cover a wide range of vehicles, from small cars to larger SUVs and vans.
The period during which the agreements were issued spans from 6 April 2007 to 1 November 2024. During this time, Close Brothers Motor Finance has been one of the major players in providing car finance solutions across West Yorkshire. The company's parent organisation, Close Brothers Group, has set aside £300 million in provisions for motor finance redress (FCA estimate).
How to Complain to Close Brothers Motor Finance from West Yorkshire
Residents of West Yorkshire who believe they have been affected by issues related to their car finance agreements with Close Brothers Motor Finance can complain directly to the company for free. The process is straightforward and does not require the involvement of a claims management company. To initiate the complaint, residents should visit the official Close Brothers Motor Finance complaints page at https://www.closemotorfinance.co.uk/complaints.
What West Yorkshire Residents Should Do Next
West Yorkshire residents who suspect they may have been impacted by issues with their car finance agreements should start by gathering relevant documents such as loan contracts, payment histories, and any correspondence with the lender. It is crucial to check if the agreement was issued during the period from 6 April 2007 to 1 November 2024.
Once residents have assembled all necessary documentation, they can proceed to submit a complaint directly to Close Brothers Motor Finance via their official complaints page. This direct approach ensures that the resident does not incur any additional costs or fees and allows for a transparent resolution process.
Sources and References
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026) (6 April 2007 to 1 November 2024), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement per agreement
- ONS Census 2021: West Yorkshire population figures
- Close Brothers Motor Finance complaints page: https://www.closemotorfinance.co.uk/complaints
How Many People in West Yorkshire Are Affected?
Based on West Yorkshire's population of approximately 2,300,000, an estimated 480,597 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 3.43% of the UK total of 12.1 million eligible agreements.
Close Brothers Motor Finance is registered at Companies House (company number 00520241) with a status of active. The company was incorporated on 1953-06-03. Its registered office is at 10 Crown Place, London, EC2A 4FT. The company currently has 9 directors.
Close Brothers Motor Finance Complaint Statistics
According to the Financial Ombudsman Service, Close Brothers Motor Finance received 10 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Close Brothers Motor Finance's FCA reference number is 931092 (status: Appointed representative - introducer).