Close Brothers Motor Finance, one of the leading providers of car finance in the UK, may have affected residents of Leicestershire. The Office for National Statistics and Financial Conduct Authority estimate that approximately 67,378 individuals in Leicestershire could be impacted by potential issues with Close Brothers Motor Finance agreements from 6 April 2007 to 1 November 2024.
Close Brothers Motor Finance Finance Agreements in Leicestershire
According to the Financial Conduct Authority (FCA), 12.1 million eligible agreements may have been affected during the period of 6 April 2007 to 1 November 2024. In Leicestershire, which has a population of approximately 713,000 residents (ONS Census 2021), Close Brothers Motor Finance's practices could have led to financial difficulties for thousands of local car owners. The agreements in question cover a range of vehicles from compact cars and SUVs to commercial vans, potentially affecting both personal and business customers.
The FCA estimates that the total amount affected by these issues is £7.5 billion (FCA, March 2026), with an average claim value of around £829 (FCA estimate). This figure includes agreements entered into under a Discretionary Commission Arrangement (DCA) which may have been mis-sold or overly complex for customers to understand.
How to Complain to Close Brothers Motor Finance from Leicestershire
Residents in Leicestershire who believe they were affected by potential issues with their car finance agreements can complain directly to Close Brothers Motor Finance without any cost. The company has a dedicated complaints page where individuals can submit their concerns: https://www.closemotorfinance.co.uk/complaints. It is important for residents to note that they do not need the services of a claims management company; they should reach out directly to Close Brothers Motor Finance.
Close Brothers Motor Finance, part of the larger Close Brothers Group, has set aside £300 million in provisions specifically for motor finance redress. This fund aims to help customers who have been affected by potential issues with their car finance agreements. By contacting Close Brothers Motor Finance directly through their complaint process, Leicestershire residents can ensure that they receive fair treatment and assistance.
What Leicestershire Residents Should Do Next
To start the complaints process effectively, it is crucial for individuals to gather all relevant documents related to their car finance agreement with Close Brothers Motor Finance. This includes loan agreements, payment receipts, and any correspondence with the company. It’s also important to check if your complaint falls within the specified period of 6 April 2007 to 1 November 2024.
Residents should then visit Close Brothers Motor Finance's dedicated complaints page (https://www.closemotorfinance.co.uk/complaints) and follow the steps provided there. Submitting a detailed and well-documented complaint can significantly improve their chances of receiving redress for any issues they may have encountered with their car finance agreements.
Sources and References
- Financial Conduct Authority, 2024
- Office for National Statistics Census 2021
How Many People in Leicestershire Are Affected?
Based on Leicestershire's population of approximately 710,000, an estimated 148,358 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.06% of the UK total of 12.1 million eligible agreements.
Close Brothers Motor Finance is registered at Companies House (company number 00520241) with a status of active. The company was incorporated on 1953-06-03. Its registered office is at 10 Crown Place, London, EC2A 4FT. The company currently has 9 directors.
Close Brothers Motor Finance Complaint Statistics
According to the Financial Ombudsman Service, Close Brothers Motor Finance received 10 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Close Brothers Motor Finance's FCA reference number is 931092 (status: Appointed representative - introducer).
You can complain to your lender directly for free. You do not need a claims management company to check whether you are owed compensation.