Leeds residents who have taken out car finance agreements with Close Brothers Motor Finance may be affected by issues related to discretionary commission arrangements (DCAs). With an estimated 76,734 individuals in Leeds potentially impacted (ONS/FCA estimate), it is crucial for those concerned to understand their rights and options.
Close Brothers Motor Finance Finance Agreements in Leeds
Between 6 April 2007 and 1 November 2024, Close Brothers Motor Finance provided car finance agreements to numerous residents of Leeds. The company's extensive presence in the region means that a significant number of vehicles, including cars, vans, and motorcycles, may have been financed under potentially unfair terms involving DCAs. Given the total estimated £7.5 billion (FCA, March 2026) affected across the UK (FCA estimate), it is reasonable to assume that Leeds residents who entered into car finance agreements during this period could be among those impacted.
The FCA estimates 12.1 million eligible agreements were affected nationwide, with an average redress amount of £829 per agreement (FCA estimate). This means that Leeds residents who financed their vehicles within the specified timeframe may be covered by the FCA redress scheme. these figures highlight the widespread nature of the issue and its potential financial impact on individuals.
How to Complain to Close Brothers Motor Finance from Leeds
Leeds residents concerned about the fairness of their car finance agreements with Close Brothers Motor Finance can
complain directly to the company without incurring any costs. The process is straightforward, and residents are encouraged to use the dedicated complaints page at https://www.closemotorfinance.co.uk/complaints. This direct approach allows individuals to seek redress from the lender itself, which is a free service that does not require the involvement of third-party claims management companies.
By complaining directly to Close Brothers Motor Finance, Leeds residents can access the £300 million set aside by the company for motor finance redress (FCA estimate). This provision underscores Close Brothers Motor Finance's commitment to addressing concerns raised by customers. Residents should gather necessary documentation, such as agreement letters and payment records, before initiating their complaint.
What Leeds Residents Should Do Next
Leeds residents who suspect they may have been affected by unfair car finance agreements with Close Brothers Motor Finance should take the following steps:
- Gather Documentation: Collect all relevant paperwork, including contract terms, repayment schedules, and correspondence with Close Brothers Motor Finance.
- Check Agreement Dates: Verify that their car finance agreement was signed between 6 April 2007 and 1 November 2024, as this is the period covered by the FCA's investigation.
- Complain Directly: Use the dedicated complaints page on Close Brothers Motor Finance’s website to submit a formal complaint.
Residents are reminded that they do not need to engage with claims management companies to pursue their redress claim. By following these steps, Leeds residents can ensure they receive fair treatment and compensation if applicable.
Sources and References
- FCA: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total (FCA estimate), £829 average per eligible agreement per agreement (FCA estimate)
- ONS Census 2021: Leeds population of approximately 812,000 residents
- Close Brothers Motor Finance: Complaints page at https://www.closemotorfinance.co.uk/complaints
How Many People in Leeds Are Affected?
Based on Leeds's population of approximately 800,000, an estimated 167,164 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.19% of the UK total of 12.1 million eligible agreements.
Close Brothers Motor Finance is registered at Companies House (company number 00520241) with a status of active. The company was incorporated on 1953-06-03. Its registered office is at 10 Crown Place, London, EC2A 4FT. The company currently has 9 directors.
Close Brothers Motor Finance Complaint Statistics
According to the Financial Ombudsman Service, Close Brothers Motor Finance received 10 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Close Brothers Motor Finance's FCA reference number is 931092 (status: Appointed representative - introducer).
You can complain to your lender directly for free. You do not need a claims management company to check whether you are owed compensation.