Close Brothers Motor Finance, a division of the Close Brothers Group, has been implicated in car finance agreements that may have affected many residents in East Midlands. With an estimated 12.1 million eligible agreements (FCA, March 2026) impacted across the UK (FCA estimate), it is likely that around 461,160 individuals in the East Midlands could be eligible for redress.
Close Brothers Motor Finance Finance Agreements in East Midlands
Close Brothers Motor Finance provided car finance to a significant number of residents in East Midlands. The region's population stands at approximately 4,880,000 (ONS Census 2021), making it one of the most populous areas in the UK. The types of vehicles financed range from compact cars and family hatchbacks to SUVs and commercial vans. Given that many residents in East Midlands rely on car finance for mobility and business needs, the potential impact is substantial.
The Financial Conduct Authority (FCA) estimated that £7.5 billion (FCA, March 2026) was lost by borrowers due to issues related to discretionary commission arrangements (DCA) between 6 April 2007 and 1 November 2024 (FCA estimate). This means that car finance agreements in East Midlands could have been affected (FCA, March 2026).
How to Complain to Close Brothers Motor Finance from East Midlands
If you are a resident of East Midlands and believe your car finance agreement was impacted by the issues highlighted by the FCA, you can
complain directly to Close Brothers Motor Finance at their dedicated complaints website: https://www.closemotorfinance.co.uk/complaints. It is free to submit a complaint, and you do not need a
claims management company.
The process of making a complaint involves gathering relevant documentation such as your car finance agreement details, payment history, and any correspondence with Close Brothers Motor Finance or their representatives. By submitting these documents through the official complaints portal, residents can start the redress process without incurring additional costs.
What East Midlands Residents Should Do Next
Residents who suspect they have been affected by issues related to DCA should take proactive steps to address the situation. Firstly, gather all relevant documentation and ensure that you check the dates of your car finance agreement to confirm whether it falls within the specified period (6 April 2007 to 1 November 2024). Once this information is verified, proceed with making a direct complaint to Close Brothers Motor Finance using their online complaints form.
Close Brothers Motor Finance has set aside £300 million in provisions for motor finance redress, indicating the company's commitment to addressing issues faced by affected customers. By following these steps and submitting your complaint directly through official channels, residents can seek fair compensation without engaging external agencies or solicitors.
Sources and references
- Financial Conduct Authority (FCA), 2024
- Office for National Statistics (ONS) Census 2021
How Many People in East Midlands Are Affected?
Based on East Midlands's population of approximately 4,900,000, an estimated 1,023,880 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 7.31% of the UK total of 12.1 million eligible agreements.
Close Brothers Motor Finance is registered at Companies House (company number 00520241) with a status of active. The company was incorporated on 1953-06-03. Its registered office is at 10 Crown Place, London, EC2A 4FT. The company currently has 9 directors.
Close Brothers Motor Finance Complaint Statistics
According to the Financial Ombudsman Service, Close Brothers Motor Finance received 10 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Close Brothers Motor Finance's FCA reference number is 931092 (status: Appointed representative - introducer).