Close Brothers Motor Finance and the residents of Devon have been at the centre of discussions regarding car finance claims, with an estimated 76,734 individuals in the county potentially affected by issues related to motor finance agreements from 6 April 2007 to 1 November 2024. The Office for National Statistics (ONS) Census 2021 indicates that Devon's population is approximately 812,000, making it a significant market for Close Brothers Motor Finance and their car financing services.
Close Brothers Motor Finance Finance Agreements in Devon
Close Brothers Motor Finance has been involved in providing car finance to numerous residents of Devon since the period starting from 6 April 2007. According to the Financial Conduct Authority (FCA) estimates, 12.1 million eligible agreements (FCA, March 2026) across the UK were affected during this timeframe. Given that Close Brothers Motor Finance operates extensively within the region and considering the ONS figures for Devon's population, a substantial number of individuals in the county could have been impacted by issues such as discretionary commission arrangements (DCAs).
The types of vehicles financed through Close Brothers Motor Finance in Devon range widely, including cars, vans, motorcycles, and other commercial vehicles. However, it is essential to note that any agreements made during this specific period may be subject to regulatory scrutiny due to potential mis-selling practices identified by the FCA.
How to Complain to Close Brothers Motor Finance from Devon
Residents of Devon who believe they have been affected by issues related to their car finance agreements with Close Brothers Motor Finance can complain directly to the company without incurring any costs. The process is straightforward, and individuals should visit the dedicated complaint page on Close Brothers Motor Finance’s website at https://www.closemotorfinance.co.uk/complaints. This approach allows Devon residents to initiate a complaint process that is both free of charge and does not require them to engage with claims management companies.
Close Brothers Motor Finance has set aside £300 million in provisions specifically for motor finance redress, indicating their commitment to addressing valid complaints from affected individuals. By utilising this direct channel, residents can ensure they are receiving fair treatment under the regulatory timeline established by the FCA and other financial oversight bodies.
What Devon Residents Should Do Next
Devon residents who suspect they may be covered by the FCA redress scheme. due to issues with their car finance agreements should take several steps to proceed effectively. Firstly, it is crucial to gather all relevant documents related to their car financing arrangements, including contracts, receipts, and any correspondence with Close Brothers Motor Finance. These documents will provide the necessary evidence required to substantiate a complaint.
Next, residents should review the dates of their agreements to confirm whether they fall within the FCA's specified timeframe from 6 April 2007 to 1 November 2024. This ensures that any complaints are made based on valid grounds established by regulatory actions and timelines set forth during this period.
Finally, Devon residents should make use of Close Brothers Motor Finance’s direct complaint process rather than engaging with claims management companies or solicitors who may charge fees for their services. Complaining directly to the lender is free and allows individuals to handle their cases without any third-party involvement.
Sources and References
- Financial Conduct Authority (FCA). "Motor finance: Firms set aside £7.5 billion (FCA, March 2026) in provisions." FCA, 2024.
- Office for National Statistics (ONS). Census 2021 figures for Devon’s population. ONS, 2021.
- Close Brothers Group PLC. Provisions set aside by Close Brothers Motor Finance. Close Brothers Group PLC, 2024.
How Many People in Devon Are Affected?
Based on Devon's population of approximately 800,000, an estimated 167,164 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.19% of the UK total of 12.1 million eligible agreements.
Close Brothers Motor Finance is registered at Companies House (company number 00520241) with a status of active. The company was incorporated on 1953-06-03. Its registered office is at 10 Crown Place, London, EC2A 4FT. The company currently has 9 directors.
Close Brothers Motor Finance Complaint Statistics
According to the Financial Ombudsman Service, Close Brothers Motor Finance received 10 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Close Brothers Motor Finance's FCA reference number is 931092 (status: Appointed representative - introducer).
You can complain to your lender directly for free. You do not need a claims management company to check whether you are owed compensation.