An estimated 83,349 residents in West Sussex may have been affected by the issues surrounding Black Horse car finance agreements from 6 April 2007 to 1 November 2024. The Financial Conduct Authority (FCA) has identified significant concerns related to the sale and administration of these agreements, which could impact a substantial portion of the local population.
Black Horse Finance Agreements in West Sussex
West Sussex residents who entered into car finance agreements with Black Horse during the period from 6 April 2007 to 1 November 2024 may be eligible for redress. The FCA has estimated that 12.1 million eligible agreements across the UK were affected by issues related to sales practices and administration (FCA estimate). Given West Sussex's population of approximately 882,000 people (ONS Census 2021), a significant number of residents in the area could be impacted.
The types of vehicles financed through Black Horse during this period include cars, vans, motorcycles, and other light commercial vehicles. These agreements were subject to various sales practices that may have been unfair or misleading under current regulatory standards. For instance, some customers might have been enrolled in a Discretionary Commission Arrangement (DCA) without proper disclosure of the associated costs.
How to Complain to Black Horse from West Sussex
Residents affected by these issues can complain directly to Black Horse for free at https://www.blackhorse.co.uk/complaints. there is no need to use a claims management company; customers can handle complaints independently and without incurring additional costs.
To initiate the complaint process, residents should gather all relevant documentation related to their car finance agreement, including loan agreements, payment records, and any correspondence with Black Horse or its representatives. This evidence will help substantiate the claim and facilitate a thorough review by the lender.
What West Sussex Residents Should Do Next
After gathering necessary documents and checking the dates of their agreement against the FCA's specified period (6 April 2007 to 1 November 2024), residents should proceed to submit their complaint directly to Black Horse. The process is straightforward and does not require any involvement from external parties.
Black Horse, part of Lloyds Banking Group, has set aside approximately £2 billion in provisions for motor finance redress (FCA estimate). This indicates the lender's commitment to addressing valid complaints and providing appropriate compensation where necessary.
Residents are encouraged to review their car finance agreements carefully to identify any potential issues related to sales practices or administration. If problems are identified, taking action promptly can help ensure that they receive fair treatment under current regulatory guidelines.
Sources and References
- Financial Conduct Authority (FCA), 2024
- Office for National Statistics (ONS) Census 2021
How Many People in West Sussex Are Affected?
Based on West Sussex's population of approximately 870,000, an estimated 181,791 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.3% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).