Home › Lenders › Black Horse Motor Finance Claims in Scotland

Black Horse Motor Finance Claims in Scotland

Last updated: 26 March 2026

Black Horse motor finance has affected thousands of residents in Scotland since 6 April 2007, with an estimated £7.5 billion (FCA, March 2026) total over the period up to 1 November 2024 (FCA estimate). The Financial Conduct Authority (FCA) investigation into motor finance agreements found that approximately 513,759 individuals in Scotland may be affected by issues related to Black Horse's practices during this time (ONS/FCA estimate).

Black Horse Finance Agreements in Scotland

The impact of these car finance agreements on Scottish residents has been significant. With a population of approximately 5,436,600 people as per the ONS Census 2021, it is clear that a substantial portion of the population may have entered into problematic motor finance contracts with Black Horse during the specified period. These agreements often involved discretionary commission arrangements (DCAs), which can lead to excessive costs and hidden fees for borrowers.

Black Horse's parent company, Lloyds Banking Group, has set aside approximately £2 billion in provisions for redress payments related to these car finance issues (FCA estimate). This sum reflects the scale of potential compensation that may be due to affected customers across Scotland. The types of vehicles financed under these agreements ranged from cars and vans to motorcycles, making it important for all Scottish residents who have taken out car finance through Black Horse to review their contracts carefully.

How to Complain to Black Horse from Scotland

Scottish residents seeking redress for issues related to their car finance agreements with Black Horse can make a direct complaint to the company. The process is straightforward and free of charge; there is no need to engage a claims management company or solicitor. To initiate the complaint, visit Black Horse's dedicated complaints page at https://www.blackhorse.co.uk/complaints.

It is important for individuals to gather all relevant documentation before making their complaint. This includes any correspondence with Black Horse regarding your car finance agreement, bank statements showing payments made, and details of any additional costs or charges incurred. The process should be initiated as soon as possible to avoid delays in receiving a resolution.

What Scotland Residents Should Do Next

After gathering the necessary documents, Scottish residents should check their contracts for specific dates related to the FCA investigation period (6 April 2007 to 1 November 2024) and any subsequent communications from Black Horse. It is crucial to ensure that all details are accurate before submitting a complaint.

By following these steps, individuals can take proactive measures to address any issues with their car finance agreements directly through Black Horse. Remember, you do not need to engage the services of a claims management company; the process of filing a complaint and seeking redress is entirely free.

Sources and References

Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement per agreement (FCA estimate).
ONS Census 2021 for population data in Scotland.
Black Horse's complaint process information available at https://www.blackhorse.co.uk/complaints

How Many People in Scotland Are Affected?

Based on Scotland's population of approximately 5,450,000, an estimated 1,138,805 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 8.13% of the UK total of 12.1 million eligible agreements.

Black Horse Company Information

Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.

Black Horse Complaint Statistics

According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.

Black Horse's FCA reference number is 157429 (status: No longer authorised).

Frequently Asked Questions

How can I complain about mis-selling by Black Horse if I live in Scotland?

If you believe you have been a victim of mis-selling by Black Horse and reside in Scotland, you should visit the official complaints page at https://www.blackhorse.co.uk/complaints to file your complaint. You do not need to use a claims management company; contacting Black Horse directly is free.

What steps can I take if I suspect unfair practices by Black Horse in Scotland?

If you suspect that Black Horse has engaged in unfair practices, such as mis-selling car finance agreements, you should first try to resolve the issue through their complaints process at https://www.blackhorse.co.uk/complaints. This is a free service and does not require the use of claims management companies.

What are some common issues with Black Horse motor finance in Scotland?

Common issues with Black Horse motor finance in Scotland include mis-selling, which may lead to agreements that do not meet consumers' needs or financial capabilities. If you suspect mis-selling, you can use the complaints process at https://www.blackhorse.co.uk/complaints to address these concerns directly and for free.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.