Since 6 April 2007, car finance agreements provided by Black Horse have been a significant part of the automotive market in Northamptonshire. This period includes the time when many residents were affected by issues related to discretionary commission arrangements (DCAs), leading to potential compensation claims for those who financed their vehicles through Black Horse.
Black Horse Finance Agreements in Northamptonshire
The Office for National Statistics (ONS) estimates that approximately 74,749 residents in Northamptonshire may be covered by the FCA redress scheme. as a result of the issues with car finance agreements offered by Black Horse. Given the county's total population of around 791,000 (ONS Census 2021), this indicates a significant portion of the local community could have been impacted. These agreements involved various types of vehicles, from small cars to larger commercial vans and trucks.
The Financial Conduct Authority (FCA) has estimated that 12.1 million eligible agreements were affected by issues related to DCAs during the period between 6 April 2007 and 1 November 2024. This estimate highlights the widespread nature of these problems, impacting numerous residents in Northamptonshire who financed their vehicles through Black Horse.
How to Complain to Black Horse from Northamptonshire
Residents affected by car finance agreements with Black Horse can directly complain to the company for free without needing a
claims management company. The process is straightforward and does not involve any upfront costs or fees. For more information, residents should visit the dedicated complaints page on Black Horse’s website: https://www.blackhorse.co.uk/complaints.
Northamptonshire residents who are considering making a complaint can do so directly through this portal. Complaints can also be submitted by post or phone, providing multiple options for those seeking redress from Black Horse. It is important to note that Black Horse is part of Lloyds Banking Group and has set aside approximately £2 billion in provisions for motor finance redress.
What Northamptonshire Residents Should Do Next
To start the complaint process, residents should gather all relevant documents related to their car finance agreement with Black Horse. This includes any correspondence between the lender and borrower, proof of payments made during the term of the loan, and any other communications that might help support the claim. It is also essential to check the dates on these documents to ensure they fall within the affected period.
By gathering this information and ensuring all necessary details are in order, Northamptonshire residents can then proceed to submit their complaint directly to Black Horse without involving a claims management company. This approach not only simplifies the process but also avoids any additional costs associated with third-party services.
Sources and references
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA), 2024
- Lloyds Banking Group, 2023
How Many People in Northamptonshire Are Affected?
Based on Northamptonshire's population of approximately 760,000, an estimated 158,805 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.13% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).