Black Horse motor finance has been a significant player in the car financing market across North Yorkshire, potentially affecting an estimated 58,401 residents within the region. As part of Lloyds Banking Group, Black Horse's operations have been subject to scrutiny due to issues arising from discretionary commission arrangements (DCAs) that affected millions of agreements nationwide.
Black Horse Finance Agreements in North Yorkshire
The impact of these issues is substantial for North Yorkshire residents who took out car finance agreements between 6 April 2007 and 1 November 2024. The Financial Conduct Authority (FCA) estimates that 12.1 million eligible agreements (FCA, March 2026), with an average redress payment of £829 per agreement and a total provision of £7.5 billion (FCA, March 2026) set aside for redress across the industry. Given North Yorkshire's population of approximately 618,000 residents (ONS Census 2021), it is reasonable to expect that a significant number of car finance agreements made within this period are affected by these issues.
North Yorkshire residents who financed various types of vehicles through Black Horse during the specified period may have been impacted. This includes individuals who purchased cars, vans, and other light commercial vehicles for personal or business use. The financial implications could be substantial given that many customers might have overpaid due to DCAs without being aware of it.
How to Complain to Black Horse from North Yorkshire
North Yorkshire residents who suspect they may have been affected by issues with their car finance agreements can
complain directly to Black Horse for free, without needing a
claims management company. To initiate the complaint process, customers should visit the official complaints page at https://www.blackhorse.co.uk/complaints.
The process is straightforward and allows individuals to submit detailed information about their concerns. It is important to note that complaining directly to Black Horse provides an opportunity to seek redress without any upfront costs or need for third-party assistance. This direct approach ensures transparency and efficiency in addressing the issues faced by North Yorkshire residents affected by these car finance arrangements.
What North Yorkshire Residents Should Do Next
Residents who believe they may have been impacted should take several steps to ensure their rights are protected:
- Gather Relevant Documents: Collect all documents related to your car finance agreement, including loan agreements, payment receipts, and any correspondence with Black Horse.
- Check Agreement Dates: Verify that the dates of your car finance agreement fall within the affected period (6 April 2007 to 1 November 2024).
- Submit a Complaint: Use the official complaint form on Black Horse's website to formally register your concerns.
By taking these steps, North Yorkshire residents can effectively address any potential issues and seek appropriate redress from Black Horse directly.
Sources and references
- ONS Census 2021
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total provision set aside, £829 average per eligible agreement per agreement (FCA estimate)
- Lloyds Banking Group official website for Black Horse complaints process
How Many People in North Yorkshire Are Affected?
Based on North Yorkshire's population of approximately 620,000, an estimated 129,552 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 0.93% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).