Black Horse motor finance has been in the spotlight for potential issues affecting car owners across the UK, particularly within regions such as the North West. With an estimated 700,906 residents potentially impacted by these issues (ONS/FCA estimate), it is crucial for individuals to understand their rights and how they can seek redress directly from Black Horse without needing a claims management company.
Black Horse Finance Agreements in North West
The North West region of the UK has a population of approximately 7,417,000 (ONS Census 2021), making it one of the most populous regions in the country. Within this area, an estimated 700,906 residents may have been affected by issues related to Black Horse motor finance agreements between 6 April 2007 and 1 November 2024 (FCA estimate). These agreements cover a range of vehicles, from small cars to larger commercial vehicles. The FCA has estimated that 12.1 million eligible agreements were affected nationwide during this period, with an average redress payment of £829 per agreement (FCA estimate).
How to Complain to Black Horse from North West
North West residents who believe they have been impacted by issues related to their Black Horse motor finance agreements should know that the process for filing a complaint is straightforward and free. You can visit the official Black Horse complaints page at https://www.blackhorse.co.uk/complaints to submit your concerns directly to the lender. This direct approach allows you to engage with Black Horse without needing the services of a claims management company.
What North West Residents Should Do Next
If you are a resident of the North West and suspect that you have been affected by issues related to your car finance agreement with Black Horse, there are several steps you should take:
- Gather Documents: Collect all relevant documents such as loan agreements, payment records, correspondence with Black Horse, and any evidence of unfair treatment or incorrect charges.
- Check Dates: Ensure that the dates of your concerns fall within the period from 6 April 2007 to 1 November 2024, when issues related to discretionary commission arrangements (DCAs) were prevalent in car finance agreements.
- Complain Directly: Submit a formal complaint to Black Horse using their dedicated complaints page. This process is free and allows you to address your concerns directly with the lender without any intermediary costs or fees.
By taking these steps, North West residents can seek redress for issues related to their car finance agreements in a straightforward manner. It is important to remember that Black Horse is part of Lloyds Banking Group and has set aside approximately £2 billion in provisions specifically for motor finance redress (FCA estimate). This demonstrates the lender's commitment to resolving these matters fairly.
Sources and References
- Financial Conduct Authority (FCA), 2024
- Office for National Statistics (ONS) Census 2021
How Many People in North West Are Affected?
Based on North West's population of approximately 7,300,000, an estimated 1,525,373 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 10.9% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).