Black Horse motor finance claims have affected many residents in the North East of England, with an estimated 250142 individuals potentially impacted by issues related to car finance agreements from 6 April 2007 to 1 November 2024. The North East's population stands at approximately 2,647,000 (ONS Census 2021), making it a significant region for Black Horse, which is part of Lloyds Banking Group.
Black Horse Finance Agreements in North East
The FCA has estimated that 12.1 million eligible agreements (FCA, March 2026) by issues related to car finance across the UK, including those in the North East (FCA estimate). The total amount set aside by Black Horse for redress is approximately £2 billion. This provision suggests that many residents of the North East who entered into car finance arrangements during this period might have been impacted.
The types of vehicles financed through these agreements vary widely, ranging from compact cars to larger family vehicles and even commercial vehicles used for business purposes. Given the broad impact on the North East population, it is crucial for affected individuals to understand their rights and how to proceed with complaints.
How to Complain to Black Horse from North East
Residents of the North East who believe they have been affected by issues related to car finance can [complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to Black Horse at https://www.blackhorse.co.uk/complaints. It is important to note that this process is free, and there is no need for a [claims management company](https://mlj.org.uk/guides/complaints-about-claims-management-companies). The FCA has estimated that the average redress per case could be around £829 (FCA estimate).
Complaining directly through Black Horse's official channels allows individuals to receive prompt feedback and resolution without incurring any fees or costs associated with external companies. This approach ensures transparency and direct communication between the lender and the borrower.
What North East Residents Should Do Next
Residents of the North East who suspect they may be affected by issues related to car finance should take several steps to ensure a smooth complaint process:
- Gather Documentation: Collect all relevant documents, including loan agreements, payment records, and any correspondence with Black Horse.
- Check Dates: Verify that your agreement falls within the specified period from 6 April 2007 to 1 November 2024.
- Submit a Complaint: Visit the official complaint page at https://www.blackhorse.co.uk/complaints and submit all necessary information.
By following these steps, North East residents can effectively address any concerns they may have about their car finance agreements with Black Horse. It is important to act promptly to ensure that your case receives due consideration.
Sources and References
- FCA estimate of 12.1 million eligible agreements (FCA, 2024)
- ONS Census 2021 for North East population
- Lloyds Banking Group official website for Black Horse details
- FCA estimate of £7.5 billion (FCA, March 2026) total redress amount (FCA, 2024)
How Many People in North East Are Affected?
Based on North East's population of approximately 2,700,000, an estimated 564,179 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 4.03% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).