Black Horse motor finance agreements have affected a significant number of residents in Norfolk since 6 April 2007. With an estimated 86,562 individuals potentially impacted by the mis-selling scandal, it is crucial for those who financed their vehicles through Black Horse to understand their rights and how they can seek redress directly from the lender.
Black Horse Finance Agreements in Norfolk
The Office of National Statistics (ONS) estimates that approximately 916,000 people live in Norfolk. Among them, a significant portion may have been affected by car finance agreements with Black Horse during the period from 6 April 2007 to 1 November 2024. This time frame includes various types of vehicles such as cars, vans, and motorcycles that were financed through Black Horse's parent company, Lloyds Banking Group.
According to the Financial Conduct Authority (FCA), 12.1 million eligible agreements across the UK have been identified as potentially mis-sold during this period. This widespread issue has led to an estimated £7.5 billion (FCA, March 2026) in total redress funds being set aside by lenders like Black Horse, with each eligible claimant receiving an average of £829 (FCA estimate). Given Norfolk's population and the prevalence of car finance agreements within the county, a substantial number of residents could be entitled to compensation.
Norfolk residents who believe they were mis-sold their car finance agreement by Black Horse can [complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to the lender for free. To initiate the complaint process, individuals should visit Black Horse’s dedicated complaints page at https://www.blackhorse.co.uk/complaints. This direct approach is essential as it allows residents to address their concerns without involving a claims management company. The FCA has emphasised that consumers do not need to use third-party services and can handle the entire complaint process independently.
The decision tree for lodging a complaint with Black Horse involves several steps, including gathering relevant documentation such as contract details and payment records, reviewing the agreement dates to ensure they fall within the specified period, and clearly articulating any issues or concerns experienced. By following these steps, Norfolk residents can present their case effectively and receive fair redress.
What Norfolk Residents Should Do Next
To begin the complaint process successfully, Norfolk residents should first gather all relevant documents related to their car finance agreement with Black Horse. This includes loan agreements, payment receipts, and any correspondence with the lender or debt collectors. It is crucial for individuals to review these documents carefully and ensure that the dates of their agreement fall within the period from 6 April 2007 to 1 November 2024.
Once all necessary documentation has been collected, residents should visit Black Horse’s complaints page at https://www.blackhorse.co.uk/complaints to submit their formal complaint. The process involves providing detailed information about the issues experienced and any evidence that supports the claim. By following these steps, Norfolk residents can ensure they are taking proactive measures to seek fair compensation directly from Black Horse.
Sources and References
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total redress funds set aside, £829 average per eligible agreement per claimant
- Office of National Statistics (ONS) Census 2021: Norfolk population approximately 916,000
- Black Horse complaints page: https://www.blackhorse.co.uk/complaints
How Many People in Norfolk Are Affected?
Based on Norfolk's population of approximately 900,000, an estimated 188,059 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.34% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).