Black Horse motor finance has affected thousands of residents in Merseyside since 6 April 2007. With an estimated 135,230 individuals potentially impacted by the car finance agreements offered by Black Horse, it is crucial for consumers to understand their rights and how to address any issues they may have experienced.
Black Horse Finance Agreements in Merseyside
Black Horse, part of Lloyds Banking Group, has been implicated in a significant number of car finance agreements that could be affected by the FCA's investigation into improper commission arrangements. The Office for National Statistics (ONS) estimates that approximately 1,431,000 people live in Merseyside, with an estimated 135,230 residents potentially impacted by these agreements. This represents a substantial portion of the local population who may have been affected by car finance products offered between 6 April 2007 and 1 November 2024.
Black Horse has set aside approximately £2 billion in provisions for motor finance redress, indicating the scale of potential issues faced by consumers. The Financial Conduct Authority (FCA) estimates that 12.1 million eligible agreements may be affected nationally, with a total redress amounting to £7.5 billion (FCA, March 2026) and an FCA-estimated average of £829 per eligible agreement. These figures highlight the widespread impact on car owners who financed their vehicles through Black Horse.
How to Complain to Black Horse from Merseyside
Residents in Merseyside can complain directly to Black Horse for free without needing a claims management company. To initiate a complaint, individuals should visit the official complaints page at https://www.blackhorse.co.uk/complaints and follow the steps provided there. This process is designed to be straightforward and accessible, ensuring that consumers can seek redress efficiently.
Complaining directly through Black Horse’s dedicated platform allows for a faster resolution compared to engaging third-party services. It also ensures that the complaint details are handled confidentially by the lender itself. The process involves gathering relevant documents such as contract terms, payment records, and any correspondence with the lender regarding issues encountered during the car finance agreement.
What Merseyside Residents Should Do Next
Before submitting a complaint to Black Horse, it is essential for residents in Merseyside to gather all necessary documentation related to their car finance agreements. This includes reviewing contracts, payment schedules, emails or letters exchanged with the lender, and any evidence of disputes or issues experienced during the loan period.
Residents should also check the dates on their documents to ensure that they fall within the specified timeframe from 6 April 2007 to 1 November 2024. If a complaint is valid under these criteria, it can be submitted through Black Horse’s official complaints process. By doing so directly, consumers avoid unnecessary costs and complications associated with third-party intermediaries.
Sources and References
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total redress, and an FCA-estimated average of £829 per eligible agreement.
- Office for National Statistics (ONS) Census 2021: Population of Merseyside is approximately 1,431,000.
- Black Horse complaints process: https://www.blackhorse.co.uk/complaints
- Lloyds Banking Group and its subsidiaries including Black Horse.
How Many People in Merseyside Are Affected?
Based on Merseyside's population of approximately 1,410,000, an estimated 294,626 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 2.1% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).