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Black Horse Motor Finance Claims in London

Last updated: 26 March 2026

The Financial Conduct Authority (FCA) recently took regulatory action affecting car finance agreements across the UK, including those in London. This move has implications for thousands of residents in the city who have entered into motor finance contracts with entities such as Black Horse, a division of Lloyds Banking Group. According to FCA estimates, around 831,581 residents in London may be affected by this regulatory action, given that there are approximately 8.79 million people living in the city (ONS Census 2021). The period under review spans from 6 April 2007 to 1 November 2024 and has led to significant redress provisions for those impacted.

Black Horse Finance Agreements in London

Black Horse, a major player in car finance within the UK, offers various types of financing arrangements that have been scrutinised during this period. The company's agreements cover vehicles such as cars, vans, and motorcycles, and may involve discretionary commission arrangements (DCA) that were later found to be non-compliant with regulatory requirements. In London alone, an estimated 831,581 residents could potentially be affected by these findings (ONS/FCA estimate). This means that many individuals who financed their vehicles through Black Horse in the Greater London area may now have grounds for complaint.

How to Complain to Black Horse from London

London residents concerned about their car finance agreements with Black Horse can file a direct complaint at no cost. The company has set aside approximately £2 billion in provisions specifically for motor finance redress (FCA estimate). To initiate this process, individuals should visit the dedicated complaints page on Black Horse's website: https://www.blackhorse.co.uk/complaints. This allows consumers to submit their concerns without needing to engage a claims management company.

What London Residents Should Do Next

If you believe your car finance agreement with Black Horse may have been affected by this regulatory action, there are several steps you should take next:

Gather Your Documents

Collect all relevant documentation related to your car finance agreement. This includes loan contracts, payment schedules, and any correspondence with Black Horse.

Check the Dates

Ensure that your agreement falls within the specified period: 6 April 2007 to 1 November 2024. Agreements outside this timeframe may not qualify for redress.

Complain Directly to Black Horse

Once you have gathered all necessary information, proceed to file a complaint through the dedicated page on Black Horse's website. Doing so is free and does not require any additional services or fees.

Sources and references

FCA (2024)
ONS Census 2021

How Many People in London Are Affected?

Based on London's population of approximately 8,800,000, an estimated 1,838,805 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 13.13% of the UK total of 12.1 million eligible agreements.

Black Horse Company Information

Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.

Black Horse Complaint Statistics

According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.

Black Horse's FCA reference number is 157429 (status: No longer authorised).

Frequently Asked Questions

How can London residents affected by Black Horse motor finance mis-selling complain directly?

London residents who believe they have been a victim of Black Horse motor finance mis-selling should visit https://www.blackhorse.co.uk/complaints to lodge their complaint free of charge. You do not need a claims management company.

What are the estimated numbers of car finance agreements and total value affected by potential mis-selling in London?

Between 6 April 2007 and 1 November 2024, there were approximately 14 million motor finance agreements (FCA estimate) potentially affected by mis-selling. The total value involved is estimated at £8.2 billion (FCA estimate). This includes car finance products offered in London.

What should I know about the discretionary commission arrangement (DCA) in Black Horse motor finance contracts for London residents?

London residents with Black Horse motor finance agreements should be aware of the Discretionary Commission Arrangement (DCA). This can affect how commissions are paid to dealers, potentially leading to higher interest rates. If you suspect mis-selling, consider reviewing your contract and contacting Black Horse directly.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.