Black Horse motor finance, part of Lloyds Banking Group, has been in the spotlight for potential mis-selling issues that may have affected car owners in Leicestershire. With an estimated 12.1 million eligible agreements (FCA, March 2026) potentially impacted across the UK (FCA estimate), residents in this county are among those who could be covered by the FCA redress scheme. The Office for National Statistics (ONS) estimates that approximately 713,000 people live in Leicestershire (Census 2021), and it is estimated that around 67,378 of these individuals may have been affected by the issues associated with Black Horse car finance agreements between 6 April 2007 to 1 November 2024 (FCA estimate).
Black Horse Finance Agreements in Leicestershire
The financial impact on residents of Leicestershire could be significant, given that approximately 67,378 individuals may have been affected by issues related to discretionary commission arrangements (DCAs) during the specified period. These agreements typically involve financing for a wide range of vehicles, including cars, vans, and motorcycles. Black Horse has set aside a substantial amount—approximately £2 billion—to address these concerns, indicating the scale of potential mis-selling within their car finance operations.
Residents in Leicestershire who believe they have been affected by issues with their car finance agreements should be aware that the problem extends beyond just financial losses; it also encompasses misleading practices and unfair terms. Understanding whether your agreement was one of those potentially impacted requires a detailed review of the specifics, such as the exact dates when the contract was entered into.
How to Complain to Black Horse from Leicestershire
Complaining directly to Black Horse is straightforward for residents in Leicestershire. The company has established a dedicated complaints process available at https://www.blackhorse.co.uk/complaints. It's important to note that this service is free of charge, and you do not need to engage the services of a claims management company or solicitor. By contacting Black Horse directly, residents can initiate the redress process without any upfront costs.
The first step in making a complaint involves gathering all relevant documentation related to your car finance agreement. This includes contracts, correspondence with the lender, and payment records. Once you have this information compiled, it's crucial to check whether your agreement falls within the specified period (6 April 2007 to 1 November 2024). If it does, you can submit a formal complaint through Black Horse’s dedicated complaints channel.
What Leicestershire Residents Should Do Next
After gathering all necessary documentation and ensuring that your car finance agreement was entered into during the relevant timeframe, the next step is to initiate the complaint process directly with Black Horse. By doing so, you are taking control of resolving any potential issues without incurring additional costs or complications.
Residents should also be aware of their rights under the Financial Conduct Authority (FCA) guidelines and can seek further advice from organisations like the Financial Ombudsman Service (FOS). However, starting with a direct complaint to Black Horse is often the most effective initial step. The lender’s commitment to addressing these issues means that they are well-equipped to handle complaints efficiently.
Sources and References
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA), Estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement
- Black Horse Complaints Process URL: https://www.blackhorse.co.uk/complaints
How Many People in Leicestershire Are Affected?
Based on Leicestershire's population of approximately 710,000, an estimated 148,358 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.06% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).