Black Horse motor finance has been implicated in widespread mis-selling practices affecting thousands of residents in Leeds. With an estimated 76,734 individuals potentially impacted by these issues in the city alone, it is imperative that affected Leeds residents understand their rights and how to seek redress directly from Black Horse for free.
Black Horse Finance Agreements in Leeds
Black Horse, part of Lloyds Banking Group, has been involved in numerous car finance agreements across Leeds. Given the city's population of approximately 812,000 (ONS Census 2021), a significant portion could be affected by the mis-selling scandal that began on 6 April 2007 and extended to 1 November 2024. The Financial Conduct Authority (FCA) has estimated that 12.1 million eligible agreements (FCA, March 2026) impacted, totalling £7.5 billion (FCA, March 2026) in potential redress (FCA estimate). This includes an average of £829 per affected individual (FCA estimate), indicating the widespread nature and financial impact on Leeds residents.
In Leeds, various types of vehicles have been financed through Black Horse, including new cars, used cars, commercial vans, and motorcycles. The sheer volume of agreements suggests that many different models and brands could be involved in these car finance claims, making it crucial for local residents to review their contracts carefully if they suspect mis-selling.
Leeds residents can complain directly to Black Horse without the need for a claims management company. The process is straightforward and free of charge; simply visit the official complaints page at https://www.blackhorse.co.uk/complaints to initiate your complaint. By following this direct route, you avoid unnecessary intermediaries and ensure that your case is handled promptly and effectively by Black Horse itself.
It's important to note that the FCA has required lenders like Black Horse to set aside significant provisions for motor finance redress, with an estimated £2 billion allocated specifically towards addressing these issues (FCA estimate). This substantial provision demonstrates the lender’s commitment to resolving complaints fairly and efficiently without the need for external intervention or costly legal proceedings.
What Leeds Residents Should Do Next
To proceed effectively, Leeds residents should gather all relevant documentation related to their car finance agreements. This includes loan contracts, invoices, correspondence with Black Horse, and any records of communication regarding disputes or issues encountered during the contract period. It is also essential to check that your agreement falls within the affected period: 6 April 2007 to 1 November 2024.
Once you have compiled your documents, proceed by making a direct complaint through Black Horse's dedicated complaints process. This involves detailing your concerns and providing evidence of any mis-selling or unfair treatment you may have experienced. Remember that the FCA guidelines emphasise the importance of transparency and clarity in handling these claims, ensuring fair outcomes for all affected individuals.
Sources and References
- Financial Conduct Authority (FCA), 2024
- Office for National Statistics (ONS) Census 2021
- Lloyds Banking Group official website
How Many People in Leeds Are Affected?
Based on Leeds's population of approximately 800,000, an estimated 167,164 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.19% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).