Black Horse motor finance has been implicated in mis-selling practices that may affect thousands of residents in Kent. With an estimated 149,688 individuals potentially impacted in the county, it is crucial for those who financed their vehicles through Black Horse to understand their rights and how to seek redress.
Black Horse Finance Agreements in Kent
Between April 2007 and November 2024, 12.1 million eligible agreements across the UK may have been affected by mis-selling practices (FCA estimate). In Kent alone, an estimated 149,688 residents could be covered by the FCA redress scheme. These agreements cover a wide range of vehicles, from personal cars to commercial trucks and vans, all of which were financed under potentially flawed terms. The Financial Conduct Authority (FCA) has identified issues such as the mis-selling of Payment Protection Insurance (PPI), high-pressure sales tactics, and undisclosed fees.
Kent's population stands at approximately 1,584,000 people according to the ONS Census 2021, making it a significant market for Black Horse’s car finance products. Given the scale of affected agreements and the potential financial impact on local residents, it is essential that individuals in Kent take proactive steps to understand their eligibility for redress.
Residents in Kent who suspect they have been mis-sold a car finance agreement by Black Horse can
complain directly to the lender without needing to engage a
claims management company. The process is straightforward and free of charge. To initiate a complaint, visit Black Horse’s dedicated complaints page at https://www.blackhorse.co.uk/complaints.
Complaining to Black Horse for free offers Kent residents a direct route to resolving their concerns without incurring additional costs or engaging third-party services. This approach ensures that individuals have full control over the process and can access the redress they are entitled to under the FCA’s provisions. Lloyds Banking Group, which owns Black Horse, has set aside approximately £2 billion for motor finance redress, indicating a commitment to addressing past issues.
What Kent Residents Should Do Next
Kent residents who believe they may be covered by the FCA redress scheme. should take several steps to ensure their complaint is processed efficiently:
- Gather Documentation: Collect all relevant documents related to the car finance agreement, including contracts, payment records, and correspondence with Black Horse.
- Check Dates: Verify that your agreement falls within the period from 6 April 2007 to 1 November 2024 when mis-selling practices are known to have occurred.
- Initiate Complaint: Submit a complaint directly through Black Horse’s website or by contacting their customer service line.
By following these steps, Kent residents can deal with the redress process effectively and seek fair compensation for any losses incurred due to poor sales practices.
Sources and References
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total (FCA estimate), £829 average per eligible agreement per claimant (FCA estimate).
- Office for National Statistics (ONS) Census 2021.
- Lloyds Banking Group.
- Black Horse’s official complaint page: https://www.blackhorse.co.uk/complaints
How Many People in Kent Are Affected?
Based on Kent's population of approximately 1,900,000, an estimated 397,014 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 2.84% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).