Black Horse motor finance has been in the spotlight due to widespread issues affecting thousands of residents across Hertfordshire. According to estimates by the Financial Conduct Authority (FCA), approximately 113,116 people in Hertfordshire may have been affected by problematic car finance agreements between 6 April 2007 and 1 November 2024. Given that Hertfordshire has a population of around 1,197,000 (ONS Census 2021), this issue could significantly impact the local community.
Black Horse Finance Agreements in Hertfordshire
The car finance agreements affected by these issues cover a wide range of vehicles and financing methods. The Financial Conduct Authority (FCA) has estimated that 12.1 million eligible agreements (FCA, March 2026) across the UK were potentially problematic during this period (FCA, March 2026). This means that Hertfordshire residents who financed their cars through Black Horse between the specified dates may be eligible for redress. Black Horse, a subsidiary of Lloyds Banking Group, has set aside approximately £2 billion in provisions to address these claims.
How to Complain to Black Horse from Hertfordshire
Residents of Hertfordshire can easily initiate a complaint directly with Black Horse at no cost. The process is straightforward and does not require the involvement of any claims management company. To start, visit the dedicated complaints page on the Black Horse website: https://www.blackhorse.co.uk/complaints. By using this direct channel, residents can avoid unnecessary fees or complications associated with third-party services.
What Hertfordshire Residents Should Do Next
When pursuing a complaint against Black Horse, it is essential to gather all relevant documents and information related to your car finance agreement. This includes loan contracts, payment receipts, and any correspondence you have had with the lender. ensure that your complaint falls within the specified timeframe of 6 April 2007 to 1 November 2024.
Understanding the mechanics behind discretionary commission arrangements (DCAs) is also crucial. DCAs are payment structures where financial advisors receive commissions based on the type and amount of car finance agreements they secure for customers. In some cases, these arrangements may have incentivised advisors to push more expensive or inappropriate products onto consumers, leading to potential mis-selling issues.
By following these steps and directly engaging with Black Horse’s complaint process, Hertfordshire residents can ensure that their concerns are addressed promptly and efficiently without the need for a claims management company. Remember, you do not need any external assistance to file your claim; direct contact is both free and effective.
Sources and References
- Financial Conduct Authority (FCA). "Motor Finance: Redress Scheme" (2024)
- Office for National Statistics (ONS), Census 2021
- Black Horse, https://www.blackhorse.co.uk/complaints
How Many People in Hertfordshire Are Affected?
Based on Hertfordshire's population of approximately 1,200,000, an estimated 250,746 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.79% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).