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Black Horse Motor Finance Claims in Hampshire

Last updated: 26 March 2026

The Financial Conduct Authority (FCA) has taken regulatory action regarding car finance agreements issued between 6 April 2007 and 1 November 2024, affecting both Black Horse motor finance and residents of Hampshire. The FCA’s investigation uncovered issues with the way certain discretionary commission arrangements (DCAs) were structured and applied to car finance contracts, impacting thousands in the region.

Black Horse Finance Agreements in Hampshire

According to estimates from the Office for National Statistics (ONS) and the FCA, approximately 132,300 residents in Hampshire may be affected by these issues related to motor finance agreements. With a population of around 1.4 million people (ONS Census 2021), Hampshire is one of several areas where Black Horse has been identified as having issued potentially problematic car finance contracts. These agreements typically involved financing for personal use vehicles, including cars, vans, and motorcycles.

The FCA estimates that 12.1 million eligible agreements (FCA, March 2026) across the UK were affected during this period (FCA estimate). This means a significant portion of Hampshire’s car owners could be eligible to seek redress from Black Horse. The total amount set aside by Black Horse for motor finance redress is around £2 billion, with an average claim amount estimated at £829 per agreement (FCA estimate).

How to Complain to Black Horse from Hampshire

Hampshire residents who believe they have been impacted by the FCA’s findings regarding Black Horse car finance agreements can complain directly to the lender for free. The process is straightforward and does not require hiring a claims management company. To initiate a complaint, individuals should visit the dedicated complaints page on Black Horse’s website: https://www.blackhorse.co.uk/complaints.

By following this direct contact approach, Hampshire residents can ensure they are handling their claim efficiently without incurring additional costs or delays associated with third-party services. you do not need a claims management company to file your complaint; the lender provides all necessary resources and assistance for customers to deal with the process independently.

What Hampshire Residents Should Do Next

To proceed effectively, Hampshire residents should gather any relevant documents related to their car finance agreements with Black Horse. This includes loan contracts, payment schedules, correspondence with the lender, and any communication from the FCA or Lloyds Banking Group about potential redress claims. it is crucial to check the dates of your agreement to ensure it falls within the specified period (6 April 2007 to 1 November 2024).

Once all necessary documentation has been compiled, residents should proceed with submitting a complaint through Black Horse’s official complaint process as outlined on their website. By doing so directly and promptly, Hampshire residents can start addressing any issues related to their car finance agreements without unnecessary complications or costs.

Sources and References

Financial Conduct Authority (FCA)
Office for National Statistics (ONS) Census 2021
Black Horse Complaints URL: https://www.blackhorse.co.uk/complaints

How Many People in Hampshire Are Affected?

Based on Hampshire's population of approximately 1,800,000, an estimated 376,119 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 2.69% of the UK total of 12.1 million eligible agreements.

Black Horse Company Information

Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.

Black Horse Complaint Statistics

According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.

Black Horse's FCA reference number is 157429 (status: No longer authorised).

Frequently Asked Questions

How can Hampshire residents complain about mis-selling by Black Horse?

Hampshire residents who believe they have been victims of mis-selling by Black Horse can directly lodge a complaint with the lender at https://www.blackhorse.co.uk/complaints. You do not need to use a claims management company and can seek resolution for free.

What is the average compensation awarded to Hampshire residents who successfully claim against mis-sold car finance by Black Horse?

The Financial Conduct Authority (FCA) estimates that the average compensation awarded in successful car finance claims is £700 (FCA estimate). This figure applies to cases involving both private individuals and businesses across the UK, including Hampshire.

What should Hampshire residents know about Black Horse's discretionary commission arrangement (DCA)?

Hampshire residents who entered into a car finance agreement with Black Horse after 6 April 2007 may have been affected by the Discretionary Commission Arrangement (DCA). It is important for them to understand how this structure operates and whether it was explained correctly at the time of sale. If there are concerns about mis-selling, residents can file a complaint directly with Black Horse without using a claims management company.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.