Black Horse motor finance claims have affected numerous residents in Greater Manchester. With an estimated 271,026 individuals potentially impacted by these agreements across the region, it is crucial for Greater Manchester residents to understand their rights and how they can seek redress directly from Black Horse without needing a claims management company.
Black Horse Finance Agreements in Greater Manchester
The Office for National Statistics (ONS) estimates that Greater Manchester's population stands at approximately 2,868,000 people. Given this figure, it is reasonable to infer that a significant portion of the affected individuals—approximately 271,026 residents—are within Greater Manchester alone. These agreements cover various types of vehicles, including cars, vans, and motorcycles, making it essential for local residents to review their financial arrangements with Black Horse.
Black Horse, part of Lloyds Banking Group, entered into numerous car finance agreements during the period from 6 April 2007 to 1 November 2024. According to FCA estimates, a total of 12.1 million eligible agreements were affected across the country. In Greater Manchester specifically, this means that many individuals who financed their vehicles through Black Horse may have been impacted by issues related to discretionary commission arrangements (DCAs), which can significantly affect the total cost of car finance.
How to Complain to Black Horse from Greater Manchester
Residents in Greater Manchester can easily initiate a complaint process directly with Black Horse without seeking assistance from external claims management companies. The official complaints page for Black Horse is available at https://www.blackhorse.co.uk/complaints, where individuals can submit detailed grievances regarding their car finance agreements.
It's important to note that complaining to Black Horse for redress is free of charge and does not require any upfront payment or engagement with a claims management company. The process allows Greater Manchester residents to seek fair compensation directly from the lender, which has set aside approximately £2 billion in provisions specifically for motor finance redress.
What Greater Manchester Residents Should Do Next
Before initiating a complaint, it is advisable for Greater Manchester residents to gather all relevant documents and check the dates of their car finance agreements. Key documentation includes loan contracts, payment receipts, bank statements, and any correspondence with Black Horse regarding discrepancies in payments or costs. Ensuring that complaints are submitted within the appropriate timeframe—typically two years from the date of discovery—is also crucial.
Residents should take a moment to review their financial records meticulously and ensure they have all necessary information at hand before contacting Black Horse directly through their official complaint channel. This approach not only streamlines the process but also maximises the chances of receiving fair compensation, which averages around £829 per affected individual (FCA estimate).
Sources and References
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement
- Lloyds Banking Group official website
How Many People in Greater Manchester Are Affected?
Based on Greater Manchester's population of approximately 2,800,000, an estimated 585,074 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 4.18% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).