Black Horse motor finance agreements have affected many residents in Glasgow City over the years. From 6 April 2007 to 1 November 2024, an estimated 60,008 residents of Glasgow City may be impacted by issues related to car finance agreements with Black Horse (ONS/FCA estimate). With a population of approximately 635,000 people, Glasgow City is home to numerous individuals who have been involved in car finance arrangements that could now qualify for redress. According to the Financial Conduct Authority (FCA), up to £7.5 billion (FCA, March 2026) has been set aside to compensate affected customers across the country.
Black Horse Finance Agreements in Glasgow City
Black Horse, part of Lloyds Banking Group, offers a variety of car finance options that have been popular among residents of Glasgow City. The agreements cover various types of vehicles ranging from compact cars and family sedans to commercial vans and light trucks. Over the period between 6 April 2007 and 1 November 2024, an estimated 12.1 million eligible agreements (FCA, March 2026) by issues related to
discretionary commission arrangements (DCA) (FCA estimate). This means that many Glasgow City residents who entered into car finance contracts during this timeframe may be covered by the FCA redress scheme.
How to Complain to Black Horse from Glasgow City
Glasgow City residents can
complain directly to Black Horse without the need for a
claims management company. The process is straightforward and free, allowing affected individuals to seek redress on their own terms. To start the complaint process, visit Black Horse's dedicated complaints page at https://www.blackhorse.co.uk/complaints. Here, you will find clear instructions and guidance on how to proceed with your claim.
What Glasgow City Residents Should Do Next
Before complaining to Black Horse, it is important for residents of Glasgow City to gather relevant documents such as car finance agreements, payment records, and any correspondence related to the issue. Additionally, checking the dates of your agreement against the FCA’s specified period can help ensure that you are within the eligible timeframe. Once you have all necessary documentation and information, proceed with a direct complaint to Black Horse for free.
Sources and References
- Financial Conduct Authority (FCA), 2024
- Office for National Statistics (ONS) Census 2021
How Many People in Glasgow City Are Affected?
Based on Glasgow City's population of approximately 635,000, an estimated 132,686 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 0.95% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).