Black Horse motor finance has been operating in the East Midlands since 6 April 2007, and many residents may have been affected by issues surrounding car finance agreements during this period. According to estimates from the FCA and ONS Census data, approximately 461,160 people across the East Midlands might be eligible for redress due to potential mis-selling practices related to car finance.
Black Horse Finance Agreements in East Midlands
The population of the East Midlands is approximately 4.88 million (ONS Census 2021), making it a significant market for car finance providers like Black Horse. Given that Black Horse has set aside around £2 billion in provisions for motor finance redress, it's clear that many individuals and families across the region may have been affected by issues related to car finance agreements between 6 April 2007 and 1 November 2024. These agreements could involve a wide range of vehicles, from small cars to commercial vans and even larger trucks.
According to FCA estimates, 12.1 million eligible agreements were potentially mis-sold during this period (FCA estimate), leading to total redress payments of approximately £7.5 billion (FCA, March 2026) with an average payment of about £829 per agreement (FCA estimate). Given the sizeable population and number of affected individuals in East Midlands, it is crucial for residents to understand their rights and how they can proceed with complaints directly to Black Horse.
How to Complain to Black Horse from East Midlands
Residents in the East Midlands who believe they have been affected by issues related to car finance agreements provided by Black Horse should start by visiting the company's official complaint URL: https://www.blackhorse.co.uk/complaints. This process is free of charge, and there is no need for a claims management company. By following this direct route, East Midlands residents can initiate their complaints directly with Black Horse at no cost.
It’s important to note that Black Horse, part of the Lloyds Banking Group, has established robust processes to handle complaints efficiently and fairly. This approach ensures transparency and accountability in addressing concerns related to car finance agreements. Residents should gather all relevant documentation such as contract details, payment records, and any correspondence with Black Horse before initiating their complaint.
What East Midlands Residents Should Do Next
To ensure a smooth process when complaining about a potentially mis-sold car finance agreement, East Midlands residents should take the following steps:
- Gather Documentation: Collect all relevant documents such as the contract, payment receipts, and any communication with Black Horse.
- Check Dates: Verify that your agreement falls within the timeframe from 6 April 2007 to 1 November 2024 when issues related to car finance mis-selling were prevalent.
- Initiate Complaint Directly: Use the dedicated complaint URL on Black Horse’s website (https://www.blackhorse.co.uk/complaints) and submit your concerns directly.
Residents should understand that they do not need a claims management company to make their complaints, and can handle everything directly with Black Horse at no cost. This direct approach simplifies the process and ensures transparency in resolving any issues related to car finance agreements.
Sources and References
- FCA estimate on affected agreements: 12.1 million (FCA estimate)
- Total redress payments by FCA estimate: £7.5 billion (FCA, March 2026)
- Average payment per agreement by FCA estimate: £829 (FCA estimate)
- Population of East Midlands: approximately 4,880,000 (ONS Census 2021)
How Many People in East Midlands Are Affected?
Based on East Midlands's population of approximately 4,900,000, an estimated 1,023,880 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 7.31% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).