Black Horse motor finance has been in the spotlight since 6 April 2007, when concerns were raised about how car finance agreements were handled. Devon, home to approximately 812,000 residents (ONS Census 2021), includes a significant number of individuals who may have entered into affected car finance agreements with Black Horse during this period.
Black Horse Finance Agreements in Devon
Between 6 April 2007 and 1 November 2024, an estimated 76734 residents in Devon (FCA estimate) may be impacted by the issues surrounding car finance agreements. These affected individuals financed a range of vehicles through Black Horse, including cars, vans, and motorcycles, with many possibly unaware that their agreements might have been subject to mis-selling practices.
The FCA has estimated that 12.1 million eligible agreements across the UK were potentially affected (FCA estimate), resulting in an average redress payment of £829 per agreement (£7.5 billion (FCA, March 2026) total; FCA estimate). Given this context, it is likely that Devon residents who entered into these agreements might be entitled to compensation.
Devon residents who believe they have been affected by the mis-selling practices can file a complaint directly with Black Horse without needing to use a claims management company. The process is straightforward and free, as all lenders are required to handle complaints internally before considering external escalation routes like the Financial Ombudsman Service (FOS).
To start the complaint process, Devon residents should visit Black Horse's dedicated complaints page at https://www.blackhorse.co.uk/complaints. Here, they can find detailed instructions on how to submit their concerns and gather any necessary documentation.
What Devon Residents Should Do Next
Devon residents who suspect that their car finance agreement may have been affected should take the following steps:
- Gather Documentation: Collect all relevant documents related to your car finance agreement with Black Horse, including contracts, payments records, correspondence, and any evidence of mis-selling practices.
- Check Agreement Dates: Verify if your car finance agreement falls within the period from 6 April 2007 to 1 November 2024. If it does, you should proceed with filing a complaint.
- Complain Directly to Black Horse: Submit your complaint through Black Horse's official complaints page (https://www.blackhorse.co.uk/complaints) without engaging the services of any claims management company or solicitor. This process is free and can lead to compensation if your case is successful.
By following these steps, Devon residents can seek redress directly from Black Horse for any potential mis-selling issues that may have affected their car finance agreements.
Sources and References
- Financial Conduct Authority (FCA) estimates on the number of affected agreements: 12.1 million (FCA estimate), £7.5 billion (FCA, March 2026) total redress (£829 average per eligible agreement; FCA estimate)
- Office for National Statistics (ONS) Census 2021 population data for Devon
- Black Horse complaints page: https://www.blackhorse.co.uk/complaints
How Many People in Devon Are Affected?
Based on Devon's population of approximately 800,000, an estimated 167,164 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.19% of the UK total of 12.1 million eligible agreements.
Black Horse is registered at Companies House (company number 00661204) with a status of active. The company was incorporated on 1960-06-01. Its registered office is at 25 Gresham Street, London, EC2V 7HN. The company currently has 6 directors.
Black Horse Complaint Statistics
According to the Financial Ombudsman Service, Black Horse received 25 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Black Horse's FCA reference number is 157429 (status: No longer authorised).