Barclays Partner Finance, in partnership with dealerships across the UK, has been implicated in car finance agreements that may have breached regulatory requirements. In Surrey, an estimated 113,684 residents may be affected by these issues (ONS/FCA estimate), making it a significant concern for local consumers.
Barclays Partner Finance Finance Agreements in Surrey
Barclays Partner Finance's motor finance schemes are suspected of involving a
discretionary commission arrangement (DCA) that could have been unfair to customers. This DCA allowed dealerships and brokers to earn commissions based on the terms of car finance agreements, potentially leading to higher costs for consumers. In Surrey, an area with approximately 1,203,000 residents (ONS Census 2021), this issue may affect a notable portion of the population who financed vehicles through Barclays Partner Finance between 6 April 2007 and 1 November 2024.
The types of vehicles that were likely affected range from small family cars to larger SUVs, commercial vans, and even motorcycles. The FCA estimates that 12.1 million eligible agreements (FCA, March 2026) may have been impacted by this issue (FCA estimate), with an average redress amount of £829 per customer (£7.5 billion (FCA, March 2026) total) being set aside for compensation.
How to Complain to Barclays Partner Finance from Surrey
If you believe your car finance agreement through Barclays Partner Finance in Surrey was affected, the first step is to file a complaint directly with the lender. You can do this by visiting their dedicated complaints page at https://www.barclays.co.uk/help/complaints/. This process is free and does not require any involvement from claims management companies.
Barclays Partner Finance has established provisions worth £325 million specifically for motor finance redress, demonstrating a commitment to addressing the concerns of affected customers. It’s important for Surrey residents to understand that they can complain directly to Barclays Partner Finance without incurring additional costs or seeking external assistance.
What Surrey Residents Should Do Next
To proceed effectively with your complaint, it is crucial to gather all relevant documentation related to your car finance agreement. This includes any contracts, correspondence from the lender, and records of payments made. check the dates of your finance agreement to ensure that you fall within the period specified by the FCA-between 6 April 2007 and 1 November 2024.
Once you have all necessary documents in order, you can submit a formal complaint directly through Barclays Partner Finance’s website or via mail. It is recommended to provide detailed information about your concerns and any evidence that supports your claim.
Sources and References
- FCA (Financial Conduct Authority)
- ONS Census 2021
- Barclays PLC
How Many People in Surrey Are Affected?
Based on Surrey's population of approximately 1,200,000, an estimated 250,746 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.79% of the UK total of 12.1 million eligible agreements.
Barclays Partner Finance is registered at Companies House (company number 00048839) with a status of active. The company was incorporated on 1896-07-20. Its registered office is at 1 Churchill Place, London, E14 5HP. The company currently has 13 directors.
Barclays Partner Finance Complaint Statistics
According to the Financial Ombudsman Service, Barclays Partner Finance received 397 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Barclays Partner Finance's FCA reference number is 311753 (status: Authorised).
You can [complain to your lender](https://mlj.org.uk/guides/how-to-complain-to-your-lender) directly for free. You do not need a claims management company to check whether you are owed compensation.