Barclays Partner Finance has been identified as one of the entities involved in mis-selling car finance agreements to consumers across the UK, including those residing in the South West. The Office for National Statistics (ONS) estimates that approximately 539,784 residents in the South West may be affected by this issue, with Barclays Partner Finance playing a significant role in the region's car finance market during the period from 6 April 2007 to 1 November 2024.
Barclays Partner Finance Car Finance Agreements in South West
The Financial Conduct Authority (FCA) has estimated that 12.1 million eligible agreements were affected by mis-selling practices across the UK, with a total value of £7.5 billion (FCA, March 2026) and an average repayment of £829 per agreement (FCA estimate). In the South West, which has a population of approximately 5,712,000 according to the ONS Census 2021, many individuals may have been impacted by these practices through car finance agreements facilitated by Barclays Partner Finance. These agreements often involved vehicles such as cars, vans, and motorcycles.
South West residents affected by these mis-selling practices would benefit from understanding the details of their car finance agreements. Many were sold products under discretionary commission arrangements (DCA), which may have resulted in higher costs and less favourable terms than initially advertised or understood by consumers.
How to Complain to Barclays Partner Finance from South West
South West residents who believe they have been affected by mis-sold car finance agreements can complain directly to Barclays Partner Finance at no cost. The process is straightforward, and you do not need a claims management company to handle your complaint on your behalf. You can visit the dedicated complaints page on Barclays' website (https://www.barclays.co.uk/help/complaints/) to start the process.
Barclays Partner Finance has set aside £325 million in provisions for motor finance redress, indicating that they are prepared to address valid complaints and provide appropriate compensation. This provision is part of a broader effort by Barclays PLC to rectify past issues and support affected consumers directly.
What South West Residents Should Do Next
If you suspect that your car finance agreement with Barclays Partner Finance was mis-sold, there are several steps you can take:
- Gather Documentation: Collect all relevant documents related to the car finance agreement, including contracts, emails, correspondence with Barclays Partner Finance, and any receipts or payments made.
- Check Dates: Ensure that your agreement falls within the specified period from 6 April 2007 to 1 November 2024. This is crucial for determining eligibility.
- Complain Directly: Use Barclays' dedicated complaints page (https://www.barclays.co.uk/help/complaints/) to submit your complaint. You can complain directly to Barclays Partner Finance at no cost and without the need for a claims management company.
By taking these steps, South West residents can effectively address any issues related to mis-sold car finance agreements with Barclays Partner Finance and seek appropriate redress.
Sources and References
- Financial Conduct Authority (FCA)
- Office for National Statistics (ONS) Census 2021
- Barclays PLC
How Many People in South West Are Affected?
Based on South West's population of approximately 5,700,000, an estimated 1,191,044 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 8.51% of the UK total of 12.1 million eligible agreements.
Barclays Partner Finance is registered at Companies House (company number 00048839) with a status of active. The company was incorporated on 1896-07-20. Its registered office is at 1 Churchill Place, London, E14 5HP. The company currently has 13 directors.
Barclays Partner Finance Complaint Statistics
According to the Financial Ombudsman Service, Barclays Partner Finance received 397 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Barclays Partner Finance's FCA reference number is 311753 (status: Authorised).
You can [complain to your lender](https://mlj.org.uk/guides/how-to-complain-to-your-lender) directly for free. You do not need a claims management company to check whether you are owed compensation.