Barclays Partner Finance, a division of Barclays PLC, has been providing car finance agreements to residents in Kent since 6 April 2007. With an estimated 149,688 people potentially affected by issues related to the sale and marketing practices used during this period, understanding the impact on local communities is crucial.
Barclays Partner Finance Finance Agreements in Kent
The Financial Conduct Authority (FCA) has identified a significant number of car finance agreements that may have been sold or marketed incorrectly between 6 April 2007 and 1 November 2024. In Kent, an estimated 12.1 million eligible agreements across the UK were affected, with total redress amounting to £7.5 billion (FCA, March 2026). The average repayment per agreement is approximately £829 (FCA estimate). Given that Kent has a population of around 1,584,000 residents (ONS Census 2021), it's reasonable to assume that many individuals in the region may have been impacted by these practices.
Barclays Partner Finance's role in this process is significant, as they are one of several lenders involved. The sale and marketing issues stem from a range of factors, including mis-selling through dealerships and other sales channels. To provide some context, it’s important to note that the FCA has identified multiple entities using discretionary commission arrangements (DCAs) during the specified period, which contributed to the overall problem.
How to Complain to Barclays Partner Finance from Kent
Residents in Kent who believe they may have been affected by these issues can complain directly to Barclays Partner Finance for free. The process is straightforward and does not require the involvement of a claims management company. To start the complaint process, visit the dedicated complaints page on Barclays’ website at https://www.barclays.co.uk/help/complaints/. Here, you will find detailed guidance on how to submit your complaint.
It's important for Kent residents to remember that they do not need to engage with any third-party services to initiate a claim. The direct approach is both free and effective, providing them with the opportunity to address their concerns directly with Barclays Partner Finance.
What Kent Residents Should Do Next
When preparing to complain about your car finance agreement, it's essential to gather all relevant documentation. This includes receipts from your dealer or salesperson, any contracts or agreements you signed, and correspondence related to your payments. Additionally, check the dates of when these issues occurred against the period outlined by the FCA (6 April 2007 to 1 November 2024).
Understanding the specifics of your agreement can help you frame a more effective complaint. For example, if you were sold a car finance agreement through a dealership, make sure that all details match what was promised at the time of sale. By providing Barclays Partner Finance with comprehensive evidence, you increase the likelihood of receiving a fair resolution.
Sources and references
- FCA estimates on affected agreements: 12.1 million (FCA estimate)
- Total redress amount: £7.5 billion (FCA, March 2026)
- Average repayment per agreement: £829 (FCA estimate)
- Population of Kent: approximately 1,584,000 (ONS Census 2021)
How Many People in Kent Are Affected?
Based on Kent's population of approximately 1,900,000, an estimated 397,014 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 2.84% of the UK total of 12.1 million eligible agreements.
Barclays Partner Finance is registered at Companies House (company number 00048839) with a status of active. The company was incorporated on 1896-07-20. Its registered office is at 1 Churchill Place, London, E14 5HP. The company currently has 13 directors.
Barclays Partner Finance Complaint Statistics
According to the Financial Ombudsman Service, Barclays Partner Finance received 397 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Barclays Partner Finance's FCA reference number is 311753 (status: Authorised).