Bank of Ireland Finance has been operating in Leeds since 2007, providing car finance to thousands of residents. According to the Office for National Statistics and the Financial Conduct Authority estimates, an estimated 76,734 residents in Leeds may be affected by issues related to Bank of Ireland Finance’s motor finance agreements.
Bank of Ireland Finance Car Finance Agreements in Leeds
Between April 2007 and November 2024, 12.1 million eligible agreements were issued (FCA estimate), with a significant portion impacting residents in Leeds. The affected agreements may include various types of vehicles such as cars, motorcycles, and light commercial vehicles. Leeds, with its population of around 812,000 people (ONS Census 2021), has seen a substantial number of individuals taking out car finance through Bank of Ireland Finance.
Bank of Ireland Finance’s parent company, the Bank of Ireland Group, has set aside £350 million in provisions for redress related to motor finance agreements. This funding is intended to address any issues that may have arisen due to incorrect practices or errors during the period under investigation by the Financial Conduct Authority (FCA).
How to Complain to Bank of Ireland Finance from Leeds
Leeds residents who suspect they were affected by improper practices in their car finance agreement can complain directly to Bank of Ireland Finance at no cost. The process is straightforward and can be initiated through the bank’s help centre, which provides detailed information on how to file a complaint: . It is important for Leeds residents to note that they do not need a claims management company to handle their complaints; they can manage this process themselves.
Leeds residents should gather all relevant documents and records related to their car finance agreement, such as loan agreements, payment histories, and any correspondence with the bank. By checking these documents carefully, residents can ensure they have a clear understanding of when the issues might have occurred. Once all necessary information is compiled, filing a complaint directly with Bank of Ireland Finance is free and straightforward.
What Leeds Residents Should Do Next
The next step for Leeds residents who believe their car finance agreement may be affected by improper practices is to review their documents thoroughly. This includes checking loan agreements, payment records, and any other relevant correspondence. It is crucial to determine if the issues fall within the FCA’s investigation period of 6 April 2007 to 1 November 2024.
Residents should note that a discretionary commission arrangement (DCA) may have been involved in some cases, which can complicate the process but does not necessarily mean they are ineligible for redress. Leeds residents should then submit their complaints directly through Bank of Ireland Finance’s complaint portal or by contacting their local branch.
Sources and References
- Office for National Statistics (ONS), Census 2021
- Financial Conduct Authority (FCA) estimates: £7.5 billion (FCA, March 2026) total, 12.1 million eligible agreements (FCA, March 2026), £829 average per eligible agreement redress (FCA estimate)
- Bank of Ireland Finance complaint URL:
How Many People in Leeds Are Affected?
Based on Leeds's population of approximately 800,000, an estimated 167,164 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.19% of the UK total of 12.1 million eligible agreements.
Bank of Ireland Finance is registered at Companies House (company number 07022885) with a status of active. The company was incorporated on 2009-09-17. Its registered office is at 45 Gresham Street, London, EC2V 7EH, England. The company currently has 9 directors.
Bank of Ireland Finance Complaint Statistics
According to the Financial Ombudsman Service, Bank of Ireland Finance received 8 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Bank of Ireland Finance's FCA reference number is 222848 (status: FSR-API-02-01-11).