An estimated 64,071 residents in Cambridgeshire may be affected by the Bank of Ireland Finance motor finance agreements that fall under the scope of the FCA's redress scheme. The period from 6 April 2007 to 1 November 2024 has seen significant issues with car finance, affecting both Bank of Ireland Finance and many residents in Cambridgeshire. ## Bank of Ireland Finance Car Finance Agreements in Cambridgeshire Cambridgeshire's population stands at approximately 678,000 (ONS Census 2021). According to the FCA, around 64,071 individuals within this region may be impacted by faulty car finance agreements offered by Bank of Ireland Finance and other lenders. These agreements are part of a broader issue affecting 12.1 million eligible agreements people across the UK (FCA estimate), with an estimated £7.5 billion (FCA, March 2026) total owed under these agreements (£829 average per eligible agreement per agreement, FCA estimate). The types of vehicles financed range from compact cars to larger family vehicles and commercial vans. --- An estimated 64,071 residents in Cambridgeshire may be affected by faulty car finance agreements offered by Bank of Ireland Finance and other lenders. The period from 6 April 2007 to 1 November 2024 has seen significant issues with car finance across the UK, impacting both Bank of Ireland Finance and many residents in Cambridgeshire. ## Bank of Ireland Finance Car Finance Agreements in Cambridgeshire Cambridgeshire's population stands at approximately 678,000 (ONS Census 2021). According to the FCA, around 64,071 individuals within this region may be impacted by faulty car finance agreements offered by Bank of Ireland Finance and other lenders. These agreements are part of a broader issue affecting 12.1 million eligible agreements people across the UK (FCA estimate), with an estimated £7.5 billion (FCA, March 2026) total owed under these agreements (£829 average per eligible agreement per agreement, FCA estimate). The types of vehicles financed range from compact cars to larger family vehicles and commercial vans. The redress scheme aims to address issues such as mis-selling, high fees, and other unfair practices in car finance contracts issued during this period. Discretionary commission arrangements (DCAs) were a common practice among lenders, including Bank of Ireland Finance, which contributed to the widespread problems. ## How to Complain to Bank of Ireland Finance from Cambridgeshire Cambridgeshire residents can complain directly to Bank of Ireland Finance for free without needing a claims management company. The lender has set aside £350 million in provisions specifically for motor finance redress (FCA estimate), reflecting the severity and scale of the issue. To start the complaint process, Cambridgeshire residents should visit Bank of Ireland Finance's dedicated complaints page at https://personalbanking.bankofireland.com/help-centre/complaints/. Here, they can find detailed information on how to submit a complaint and receive assistance from the bank’s customer service team. It is important to note that complaining directly to the lender is free and straightforward. ## What Cambridgeshire Residents Should Do Next Residents who believe their car finance agreement may be affected should start by gathering relevant documents, such as loan agreements, payment records, and any correspondence with Bank of Ireland Finance or other lenders involved. It's crucial to check if the dates of the agreements fall within the specified period (6 April 2007 to 1 November 2024). Once all necessary information is compiled, they can proceed to submit a formal complaint directly to Bank of Ireland Finance. By following these steps and using the direct complaint process offered by Bank of Ireland Finance, Cambridgeshire residents can ensure their concerns are addressed fairly and efficiently. Remember, there's no need for third-party assistance or claims management companies; you can handle it yourself at no cost. ## Sources and References - FCA (2024) - ONS Census 2021 - Bank of Ireland Group (provisions set aside) ## How Many People in Cambridgeshire Are Affected? Based on Cambridgeshire's population of approximately 680,000, an estimated 142,089 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.01% of the UK total of 12.1 million eligible agreements. ## Bank of Ireland Finance Company Information Bank of Ireland Finance is registered at Companies House (company number 07022885) with a status of active. The company was incorporated on 2009-09-17. Its registered office is at 45 Gresham Street, London, EC2V 7EH, England. The company currently has 9 directors. ## Bank of Ireland Finance Complaint Statistics According to the Financial Ombudsman Service, Bank of Ireland Finance received 8 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service. Bank of Ireland Finance's FCA reference number is 222848 (status: FSR-API-02-01-11).