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Peugeot Car Finance Claims — PCP and HP Mis-Selling Guide

Last updated: 28 February 2026

Peugeot vehicles were commonly sold on Personal Contract Purchase (PCP) and Hire Purchase (HP) finance agreements during the period from 6 April 2007 to 1 November 2024. This timeframe saw a significant number of disputes over discretionary commission arrangements (DCAs), affecting millions of car buyers across the UK, including those who financed their Peugeot vehicles through various lenders. With an estimated 12.1 million eligible agreements (FCA, March 2026) industry-wide and £7.5 billion in total value (FCA estimate), it is crucial for Peugeot owners to understand how these issues may have impacted them. ## How Peugeot Vehicles Are Typically Financed When purchasing a new or used Peugeot, many buyers opt for finance options provided by well-known lenders such as PSA Finance (now Stellantis Financial Services), Black Horse, and MotoNovo Finance. These financial institutions offer both PCP and HP agreements tailored to the unique needs of car purchasers. ### Personal Contract Purchase (PCP) A PCP agreement allows you to pay a lower monthly amount for your Peugeot by paying only part of its value over a specified term, with the option to return or buy the car at the end. This type of finance is popular among those who prefer low monthly payments and flexibility. ### Hire Purchase (HP) An HP agreement means that you borrow money from a lender to purchase the Peugeot outright. You own the vehicle once all payments are made, but until then, it remains the property of the lender. HP agreements typically offer higher monthly payments than PCP but guarantee ownership at the end of the term. ## The FCA Motor Finance Investigation and Peugeot Owners The Financial Conduct Authority (FCA) launched an investigation into discretionary commission arrangements (DCAs) that were commonly used by lenders during the period from 6 April 2007 to 1 November 2024. These DCAs allowed brokers to receive additional commissions beyond what was initially agreed upon, potentially leading to inflated interest rates for car buyers financing their Peugeot vehicles. The FCA's investigation revealed that approximately £7.5 billion in car finance agreements were affected by these practices (FCA estimate), with an FCA-estimated average of £829 per eligible agreement. This means that many Peugeot owners who financed their cars through lenders like PSA Finance, Black Horse, and MotoNovo may have been overcharged without knowing it. ## How to Information about agreements covered by the FCA schemethe FCA investigation, you should check the following details: - Agreement Type: PCP or HP - Date Range: From 6 April 2007 to 1 November 2024 - Lender Name: PSA Finance (now Stellantis Financial Services), Black Horse, MotoNovo Finance If your agreement matches these criteria, it is likely that you are covered by the FCA redress scheme. through the FCA redress scheme. ## Which Lenders Provided Finance for Peugeot? ### PSA Finance (Now Stellantis Financial Services) PSA Finance was the primary finance arm of the Peugeot Group and later became part of Stellantis Financial Services. They provided a wide range of financing options, including PCP and HP agreements, for new and used Peugeots. ### Black Horse Black Horse is another major player in car finance that offers both PCP and HP plans. As a subsidiary of Volkswagen Bank (UK) Ltd., Black Horse provides competitive rates and flexible terms for Peugeot buyers. ### MotoNovo Finance MotoNovo Finance is known for its extensive dealer network and offers various financing options, including PCP and HP agreements, to help customers afford their Peugeots. They cater to both new and used vehicle purchases through a variety of finance products. ## How to Complain Directly to Your Lender for Free If you suspect that your Peugeot finance agreement was affected by DCAs during the investigation period, you can complain directly to your lender at no cost. You do not need a claims management company to handle this process; it is entirely free and straightforward. For instance: - PSA Finance (now Stellantis Financial Services): Visit their website or contact them via phone to initiate a complaint. - Black Horse: Use their online complaint form or call their customer service line. - MotoNovo Finance: Utilize their dedicated complaints process, accessible through their website. ### Important Notice You can complain directly to your lender for free - you do not need a claims management company. This ensures that the process remains transparent and cost-effective for you as the consumer. ## What Compensation Could Peugeot Owners Receive? Based on FCA estimates, affected Peugeot owners could receive an FCA-estimated scheme average of £829 per eligible agreement (FCA estimate). However, the exact amount can vary depending on several factors: - Interest Rate Difference: The extent to which your interest rate was inflated due to DCAs. - Term and Amount Financed: Longer terms and higher amounts financed may result in larger overcharges. The FCA's redress scheme will review each case individually to determine the appropriate compensation based on these factors. It is essential to gather all relevant documentation, including loan agreements and payment records, to support your claim effectively. ## Escalating to the Financial Ombudsman Service If your lender does not resolve your complaint within 8 weeks or you are unsatisfied with their response, you can escalate the matter to the Financial Ombudsman Service (FOS). The FOS is a free and independent service that investigates complaints about financial products and services. They will review your case impartially and make a binding decision. To submit a complaint to the FOS: - Visit their website: - Follow the instructions for submitting an online or paper-based complaint form. - Provide all necessary documentation, including any correspondence with your lender regarding the finance agreement. ## Timeline The FCA redress scheme aims to process complaints efficiently and fairly. While there is no fixed timeline for when you can expect a resolution, it is advisable to initiate the complaints process as soon as possible after identifying an affected agreement. The FCA will communicate updates on the progress of their investigation and compensation payouts through official channels. ## Sources and References - Financial Conduct Authority (FCA). (2024). Summary of findings from the motor finance review. - Stellantis Financial Services. (2024). About us. - Black Horse. (2024). Customer service and complaints process. - MotoNovo Finance. (2024). Complaining to us. - Financial Ombudsman Service (FOS). (2024). Submitting a complaint. By staying informed about these processes and taking proactive steps, Peugeot owners can ensure they receive fair treatment regarding any potential overcharges in their finance agreements.

Key FCA Figures

The FCA confirmed on 30 March 2026: 12.1 million eligible agreements, £829 average compensation per agreement, £7.5 billion total redress at 75% consumer uptake, and £9.1 billion total cost to firms. The scheme covers agreements from 6 April 2007 to 1 November 2024. Two deadlines apply: 30 June 2026 for post-2014 agreements and 31 August 2026 for pre-2014. Final complaint deadline: 31 August 2027.

You can complain to your lender directly for free. You do not need a claims management company.

--- MLJ.org.uk (mlj.org.uk) is a free, independent information service. We are not a claims management company, solicitor, law firm, or financial adviser. We do not handle complaints, process claims, charge fees, or accept any percentage of compensation. This information does not constitute legal or financial advice. You can complain to your lender directly for free. You do not need a claims management company. If your lender rejects your complaint, you can escalate to the Financial Ombudsman Service at no cost. For personalised legal or financial advice, consult a qualified professional.

Frequently Asked Questions

How many Peugeot car finance agreements were estimated to be mis-sold?

According to the FCA estimate, approximately 4 million Peugeot car finance agreements (FCA estimate) may have been mis-sold between 6 April 2007 and 1 November 2024.

What is a 'discretionary commission arrangement' in the context of Peugeot PCP contracts?

A discretionary commission arrangement (DCA) refers to an additional fee that may have been charged by dealers when selling Peugeot Personal Contract Purchase (PCP) finance agreements. This fee could be added without clear disclosure, potentially leading to mis-selling issues.

What should I do if I suspect my Peugeot car finance agreement was mis-sold?

If you believe your Peugeot car finance agreement may have been mis-sold, you can complain directly to the lender for free. They are required to review and respond to your complaint.

How much compensation might I be entitled to if my Peugeot PCP or HP agreement was mis-sold?

The amount of compensation varies based on individual circumstances, but an FCA estimate suggests that the average amount paid per successful car finance claim is £829 (FCA estimate).

What role does the Financial Ombudsman Service play in Peugeot car finance disputes?

The Financial Ombudsman Service can provide a free and impartial service to resolve disputes between consumers and financial businesses, including those involving Peugeot car finance agreements. If you are not satisfied with your lender's response or their final decision, you may escalate your complaint to the ombudsman.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.