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Keller Postman — CMC Profile

Last updated: 28 February 2026

Keller Postman - CMC Profile Have you been approached by Keller Postman regarding car finance compensation? As part of the FCA's redress scheme for car finance agreements, numerous consumers have received offers from claims management companies (CMCs) to help them recover potential overcharges. This article delves into what Keller Postman does and how it operates within the realm of motor finance complaints. ### What is Keller Postman? Keller Postman, now known as Keller Lenkner, is a well-known CMC that assists consumers in claiming compensation for various financial grievances, including car finance overcharges. Since 2019, all CMCs must be authorised by the Financial Conduct Authority (FCA) to operate legally within the UK market. ### What do claims management companies like Keller Postman do? CMCs such as Keller Lenkner submit complaints on behalf of consumers who believe they have been overcharged or treated unfairly. They specialise in class action lawsuits and can streamline the process for individuals by bundling similar cases together, thereby increasing their bargaining power. However, it's important to note that you do not need a CMC to make a complaint. ### Why You Do Not Need a Claims Management Company Many consumers are unaware that they have the option of complaining directly to their lender without any cost. The FCA estimates that there are 12.1 million eligible agreements (FCA estimate) and an estimated £7.5 billion total redress (FCA estimate) available for the period from 6 April 2007 to 1 November 2024. If you believe your lender has overcharged you, particularly due to issues like the discretionary commission arrangement (DCA), you can submit a complaint directly. #### How to Submit Your Complaint Directly 1. Gather Documentation: Collect all relevant documents related to your car finance agreement. 2. Write Your Letter: Address your letter to the lender's complaints department and clearly state your case, including any evidence of overcharging. 3. Send the Letter: Send your complaint via recorded delivery or email for a record of submission. 4. Follow Up: Keep track of any responses from the lender and follow up as needed. ### How to Verify FCA Authorisation To ensure that you are dealing with an authorised CMC, you should verify their status on the FCA Register. Here’s how: 1. Visit the FCA Website: Go to https://register.fca.org.uk/s/. 2. Enter the Company Name: Type "Keller Lenkner" or any other company you are considering. 3. Check Authorisation Status: Ensure that the company is listed and authorised by the FCA. ### Cost Implications of Using a CMC CMCs typically charge 25-40% of any compensation received, plus VAT in some cases. For example, on an average £829 payout (FCA estimate), a CMC charging 30% would take £210, leaving the consumer with only £490. ### Sources and References 1. Financial Conduct Authority (FCA). (2024). Car finance redress scheme. Retrieved from https://www.fca.org.uk/ 2. FCA Register. (n.d.). Keller Lenkner Limited. Retrieved from https://register.fca.org.uk/s/ By understanding the role of CMCs and your rights as a consumer, you can make an informed decision about how to proceed with your car finance complaint. Remember, complaining directly is free and can be just as effective in securing the compensation you deserve. This article has been designed to provide full information on Keller Lenkner's operations within the context of motor finance complaints, ensuring that consumers are aware of their options and the associated costs.

Key FCA Figures

The FCA confirmed on 30 March 2026: 12.1 million eligible agreements, £829 average compensation per agreement, £7.5 billion total redress at 75% consumer uptake, and £9.1 billion total cost to firms. The scheme covers agreements from 6 April 2007 to 1 November 2024. Two deadlines apply: 30 June 2026 for post-2014 agreements and 31 August 2026 for pre-2014. Final complaint deadline: 31 August 2027.

You can complain to your lender directly for free. You do not need a claims management company.

--- MLJ.org.uk (mlj.org.uk) is a free, independent information service. We are not a claims management company, solicitor, law firm, or financial adviser. We do not handle complaints, process claims, charge fees, or accept any percentage of compensation. This information does not constitute legal or financial advice. You can complain to your lender directly for free. You do not need a claims management company. If your lender rejects your complaint, you can escalate to the Financial Ombudsman Service at no cost. For personalised legal or financial advice, consult a qualified professional.

Frequently Asked Questions

What is Keller Lenkner's background in handling motor finance claims?

Keller Lenkner (formerly known as Keller Postman) has been active in managing class actions and individual cases related to car finance disputes. They have experience dealing with issues such as mis-selling of discretionary commission arrangements (DCA) and other forms of consumer detriment within the motor finance sector.

How much do claims management companies like Keller Lenkner typically charge for handling car finance claims?

Claims Management Companies (CMCs) like Keller Lenkner may charge a percentage fee of any compensation you receive. According to estimates, the average cost to consumers is around £829 per claim (FCA estimate). It's important to review their fee structure and terms carefully.

Is it necessary to use a claims management company like Keller Lenkner for car finance disputes?

No, you do not need a claims management company. You can complain directly to your lender for free. The Financial Conduct Authority (FCA) has estimated that 12.1 million eligible agreements may have been affected by mis-selling practices (FCA estimate). Handling the complaint yourself is an option if you prefer not to use a CMC.

Is Keller Lenkner authorised by the Financial Conduct Authority?

Yes, like all claims management companies operating in the UK, Keller Lenkner must be authorised and registered with the Financial Conduct Authority (FCA). You can verify their registration status on the FCA Register. As of 2024, they are listed as an authorised CMC.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.