Vertu Motors, a UK-wide car dealership group, has historically been known for selling Infiniti vehicles through various finance agreements such as Personal Contract Purchase (PCP) and Hire Purchase (HP). While Vertu Motors may not currently stock Infiniti models, many consumers purchased Infiniti cars at Vertu Motors locations on PCP or HP plans. This article will provide guidance for those who bought an Infiniti vehicle through Vertu Motors and are seeking information about car finance claims.
Infiniti Finance at Vertu Motors
When purchasing a new Infiniti from Vertu Motors, customers often opt for finance agreements like Personal Contract Purchase (PCP) or Hire Purchase (HP). These agreements allow buyers to make monthly payments over an agreed period while retaining ownership rights until the end of the agreement. Dealers such as Vertu Motors may participate in
discretionary commission arrangements (DCAs), which are financial incentives paid by lenders to dealers for arranging finance contracts. However, it is crucial to understand that any issues related to these agreements should be directed towards the lender who provided the financing, not the dealer.
Finding Your Lender
To determine which lender financed your Infiniti through Vertu Motors, you need to check your car finance agreement documents. These documents are typically sent by the lender after the finance contract has been finalized and will contain details such as the lender's name, contact information, and terms of the agreement. It is essential to identify the correct lender because complaints should be directed directly to them.
If you encounter issues with your car finance agreement, it is important to understand that Vertu Motors is the dealer and not the lender. Therefore, any complaints or disputes about the terms of your finance contract must be addressed to the lending institution named in your agreement documents. You can
complain directly to your lender without needing to engage a
claims management company. The Financial Conduct Authority (FCA) estimates that 14 million agreements were affected by car finance issues from 6 April 2007 to 1 November 2024, resulting in an average compensation of £700 per claimant and a total estimated amount of £8.2 billion.
You do not need a claims management company; you can handle the complaint process independently with your lender for free.
Sources and references
- Financial Conduct Authority (FCA) estimates: 14 million agreements affected, £8.2 billion total compensation, £700 average claim settlement