Vertu Motors, a UK-wide dealer network known for its diverse range of car brands including Dacia, has been involved in numerous car finance agreements. While Vertu Motors may not currently stock Dacia models, many consumers purchased Dacia vehicles through Vertu Motors or similar dealer groups on PCP (Personal Contract Purchase) or HP (Hire Purchase) finance during the period from 6 April 2007 to 1 November 2024.
Dacia Finance at Vertu Motors
When purchasing a Dacia vehicle through Vertu Motors, consumers often opt for either PCP or HP financing arrangements. These plans are structured so that a portion of the car's value is paid upfront and the remaining balance is spread over monthly instalments. A key aspect to understand when dealing with finance agreements at Vertu Motors is the role of
discretionary commission arrangements (DCAs). DCAs allow dealers like Vertu Motors to receive additional commissions from lenders based on the volume or value of financed vehicles, which can affect the overall cost of the loan for consumers.
Finding Your Lender
You should identify the lender who provided your car finance agreement when you bought a Dacia through Vertu Motors. The dealer is not the lender; instead, it arranges the finance on behalf of the consumer with a financial institution such as a bank or another lending company. To find out which lender financed your Dacia purchase, look at the documentation you received from the dealership, particularly the agreement and schedule of payments. This document will contain the name and contact information of the lender.
If you believe there are issues with your car finance agreement that were facilitated through Vertu Motors, such as unfair fees or charges under a DCA, you can
complain directly to your lender without involving a
claims management company. You do not need a claims management company; you have the right to address any complaints independently and for free. This process involves writing to the lender’s customer service department with details of your concerns.
Sources and references
- FCA estimates: 14 million agreements affected, £8.2 billion total, £700 average refund (FCA estimate)
- Vertu Motors operates in UK-wide locations