TrustFord, a UK-wide dealer group, has been instrumental in facilitating car purchases for many consumers, including those interested in Dacia vehicles. While TrustFord may not currently stock Dacia cars, it's important to note that many consumers have purchased Dacia vehicles from TrustFord or similar dealer groups on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance agreements.
Dacia Finance at TrustFord
When purchasing a Dacia through TrustFord on PCP or HP, the process typically involves arranging a financing agreement with a lender. The dealer acts as an intermediary between the consumer and the lender, often receiving a
discretionary commission arrangement (DCA), which is a type of payment structure that can influence how deals are presented to customers. This arrangement means that the dealer's financial interests may not always align perfectly with those of the customer, potentially leading to misunderstandings or disputes.
Finding Your Lender
To determine which lender provided your car finance for the Dacia purchased through TrustFord, you should check the finance agreement documentation provided at the time of purchase. This document will specify the name and contact details of the lending institution that financed the vehicle. It’s important to note that while TrustFord facilitated the deal as a dealer, any issues or disputes related to your car finance agreement must be directed to the lender, not the dealer itself.
If you believe there are discrepancies in your Dacia car finance agreement arranged through TrustFord, it is essential to address these concerns directly with the lender. Many consumers have found that they can resolve issues by contacting their lender and explaining their situation. You do not need a
claims management company; instead, you can
complain directly to your lender for free. The Financial Conduct Authority (FCA) estimates that around 14 million car finance agreements were affected between 6 April 2007 and 1 November 2024, with an average claim amount of £700. By handling complaints independently, consumers can avoid unnecessary fees associated with claims management companies.
Sources and references
- Financial Conduct Authority (FCA) estimates on car finance agreements: "14 million agreements affected between 6 April 2007 and 1 November 2024," "£8.2 billion total impact," "£700 average claim amount."