Swansway Motor Group and Genesis have had an association that has affected many consumers who purchased vehicles through Swansway. Although Swansway Motor Group may not currently stock Genesis, many consumers bought Genesis cars on PCP (Personal Contract Purchase) or HP (Hire Purchase) finance agreements through this dealer group or similar ones in the North West and Midlands regions of the UK.
Genesis Finance at Swansway Motor Group
When purchasing a Genesis vehicle from Swansway Motor Group, customers often opt for car finance options such as PCP or HP. These financing methods allow buyers to make monthly payments over an agreed period while retaining ownership rights until the end of the contract (PCP) or gaining full ownership after all payments are made (HP). The dealer, in this case Swansway Motor Group, typically works with a lender to arrange these finance agreements, and often includes discretionary commission arrangements (DCA) as part of the deal. A DCA is an additional fee paid by the lender to the dealer for each financed vehicle sold, which can be included in the overall cost of the car finance agreement.
Finding Your Lender
If you purchased a Genesis through Swansway Motor Group and are now considering making a claim regarding your car finance agreement, you should identify the lender. The finance agreement document provided at the time of purchase will include details about the lender. This information is typically found in the contract summary or payment schedule sections of your documents. Make sure to check the initial paperwork thoroughly as the dealer (Swansway Motor Group) is not the entity you should contact for complaints; it's the lender who needs to be informed.
To address any concerns related to your car finance agreement, you can complain directly to your lender. The process of lodging a complaint does not require involvement from claims management companies or solicitors. You do not need to pay upfront fees; the lender will handle all aspects of your claim free of charge. It's important to gather all relevant documentation and provide clear details about why you are making the complaint when contacting the lender.
Sources and References
- FCA (Financial Conduct Authority). "FCA estimates that around 14 million agreements could be affected by this issue, with £8.2 billion total in mis-sold car finance and an average claim value of £700." [Source: FCA Reports on Mis-Sold Car Finance Agreements]