Jeep car finance claims have affected a significant number of consumers who purchased their vehicles through Stoneacre Motor Group or similar dealer groups. During the period from 6 April 2007 to 1 November 2024, it is estimated that around 14 million agreements were impacted, totalling £8.2 billion in car finance transactions with an average claim value of £700 (FCA estimate). While Stoneacre Motor Group may not currently stock Jeep vehicles, many consumers purchased Jeeps through the group on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance.
Jeep Finance at Stoneacre Motor Group
When buying a Jeep from Stoneacre Motor Group, you likely entered into a PCP or HP agreement. These agreements typically involve a deposit and monthly payments over an agreed period. The dealer often receives a
discretionary commission arrangement (DCA), which is a payment made by the lender to the dealer based on various factors such as the type of finance agreement and the vehicle's value. This DCA can significantly impact the overall cost of the car finance deal.
Finding Your Lender
It’s crucial to identify the lender who provided your Jeep finance through Stoneacre Motor Group. While Stoneacre Motor Group is the dealership where you purchased your Jeep, they are not the lender. The complaint process must be directed towards the actual lender, whose name can typically be found in your finance agreement or loan documentation.
To locate this information, carefully review any paperwork related to your car purchase. Look for documents such as the credit application form, which should include details about the lender and the terms of the agreement. If you cannot find these details, contact Stoneacre Motor Group directly to request a copy of the relevant finance documentation.
If you believe your Jeep car finance through Stoneacre Motor Group was affected by an unfair discretionary
[commission arrangement](https://mlj.org.uk/glossary/discretionary-commission-arrangement) or other issues, you can
complain directly to your lender without needing to involve any
claims management company. You do not need a solicitor or legal representation; simply contact the lender using the information found in your finance agreement.
Complaints should be made following a structured timeline:
- Initial Contact: Start by writing a formal letter or email to your lender outlining the specific issues you have encountered.
- Response and Review: The lender will respond with an acknowledgment, followed by a detailed review of your complaint within eight weeks (or sooner if the issue is urgent).
- Resolution Offer: If the lender agrees there was an error or unfair practice, they may offer compensation and rectify any issues in your agreement.
You can complain directly to your lender for free, without any need for third-party assistance. This process allows you to address problems directly with the responsible party while avoiding unnecessary fees associated with claims management companies.
Sources and references
- Financial Conduct Authority (FCA) estimates on affected agreements: 14 million car finance agreements, £8.2 billion total value, average claim of £700.
- Stoneacre Motor Group operates in North/Midlands regions.