Since 6 April 2007, millions of consumers have entered into car finance agreements for their Infiniti vehicles through dealerships like Stoneacre Motor Group. According to the Financial Conduct Authority (FCA), an estimated 14 million agreements were affected between 2007 and November 2024, with a total value of £8.2 billion and average claims amounting to £700 each.
Stoneacre Motor Group has been known for its extensive range of car brands, including Infiniti during certain periods, even though they may not currently stock the brand. Many consumers purchased their Infiniti vehicles through Stoneacre Motor Group or similar dealer groups on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance.
Infiniti Finance at Stoneacre Motor Group
When buying a new Infiniti from Stoneacre Motor Group, you might opt for PCP or HP financing. In these arrangements, the car is leased to you temporarily while you make payments towards owning it outright. A key aspect of this process is the discretionary commission arrangement (DCA), which allows dealers like Stoneacre Motor Group to receive a commission based on how they arrange your finance agreement. This can influence both the initial price and the terms offered by lenders.
Finding Your Lender
If you purchased an Infiniti through Stoneacre Motor Group, it's important to identify who provided the car finance agreement. Stoneacre Motor Group is the dealer, not the lender; therefore, any complaints should be directed towards the actual financial institution that issued your loan or lease. You can find this information in your finance agreement documentation, which will specify the name and contact details of your lender.
If you believe there are issues with your car finance agreement related to a discretionary commission arrangement (DCA), you should address these concerns directly with your lender. You can complain to them without involving any claims management companies. The FCA recommends that consumers first seek redress from their lenders, as this is often the most efficient and cost-effective route.
You do not need a claims management company; you can complain for free by contacting your lender directly through their customer service line or website. Many lenders have dedicated teams to handle such complaints and will work with you to resolve any issues that arise regarding DCA arrangements or other terms of your finance agreement.
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