Stoneacre Motor Group, a dealership chain in the North and Midlands regions of the UK, has been involved in selling various luxury vehicles, including Aston Martins. Although Stoneacre Motor Group may not currently stock Aston Martin models, many consumers have purchased these high-end cars through them or similar dealer groups on personal contract purchase (PCP) or hire purchase (HP) finance agreements.
Aston Martin Finance at Stoneacre Motor Group
When purchasing an Aston Martin from a dealership like Stoneacre Motor Group, the process typically involves selecting your preferred model and choosing between PCP or HP finance options. In these arrangements, the dealer acts as a broker to arrange financing with third-party lenders. A key aspect of these deals is the
discretionary commission arrangement (DCA), which allows dealers to receive additional compensation from lenders for bringing in finance business. This DCA can influence both the choice of lender and the terms offered to consumers.
The PCP or HP agreement will outline the total cost of borrowing, including any fees and charges. Consumers should understand that while Stoneacre Motor Group facilitates the purchase and financing process, they are not the actual lenders. The finance agreements are provided by separate financial institutions.
Finding Your Lender
To determine which lender financed your Aston Martin through Stoneacre Motor Group, you need to review the paperwork from when you completed your car finance agreement. This documentation should clearly state the name of the lending institution that provided the funds for your purchase. It is crucial to identify this lender because they are responsible for handling any complaints or disputes regarding your car finance contract.
If you believe there were issues with your Aston Martin finance agreement arranged through Stoneacre Motor Group, such as unfair terms, hidden fees, or misleading information about the DCA, it is important to address these concerns directly with the lender. You do not need a
claims management company; instead, contacting the lender directly for free is straightforward and advisable.
You can complain directly to your lender for free by writing them a formal letter or using their online complaint form if available on their website. The Financial Conduct Authority (FCA) estimates that around 14 million agreements were affected during the period from 6 April 2007 to 1 November 2024, with total losses amounting to £8.2 billion (FCA estimate). On average, consumers could be owed around £700 (FCA estimate) if they have a valid complaint.
Sources and references
- Financial Conduct Authority (FCA): "Car finance: How it works"
- FCA estimates on affected agreements, total losses, and average refunds.