Since 6 April 2007, millions of consumers have entered into car finance agreements when purchasing vehicles from dealers such as Pendragon and its affiliated brands. This period includes those who bought Infiniti vehicles through Pendragon or similar dealer groups on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance. Although Pendragon no longer stocks Infiniti, many consumers may have purchased these vehicles during the timeframe when they did.
Infiniti Finance at Pendragon
When buying an Infiniti through Pendragon on PCP or HP terms, it's important to understand how the process works and what your rights are as a consumer. In such arrangements, Pendragon acts as the dealer facilitating the purchase of the vehicle, while another entity provides the finance agreement. This setup often includes
discretionary commission arrangements (DCAs), which allow dealers like Pendragon to earn additional commissions on top of their standard fees for arranging car finance agreements.
Finding Your Lender
To identify who your lender is when you bought an Infiniti through Pendragon, you need to look at the documentation provided by the dealer. The finance agreement will clearly state the name and contact information of the lender that financed your vehicle purchase. This could be a bank, credit union, or another financial institution. It's crucial for consumers to check their finance agreements thoroughly as they are affected by an estimated 14 million car finance agreements (FCA estimate) between April 2007 and November 2024, involving approximately £8.2 billion in total (FCA estimate).
If you have concerns about your car finance agreement or believe that there may be issues with the terms of your PCP or HP contract, it's important to know how to address these issues effectively. You should contact your lender directly using the information provided in your finance documentation. Unlike dealing with Pendragon as the dealer, complaints related to the financial aspects of your car purchase need to go through the lender who issued the agreement.
You do not need a claims management company to handle your complaint. The FCA estimates that consumers could potentially receive an average refund of £700 (FCA estimate) for issues identified in their agreements. Complaining directly to your lender is free and can be done by sending a formal letter or email detailing your concerns.
Sources and references
- Financial Conduct Authority (FCA): 14 million agreements, £8.2 billion total, and average refund of £700