Around 14 million car finance agreements were affected by the mis-selling scandal between 6 April 2007 and 1 November 2024, according to the FCA. This includes consumers who purchased high-end vehicles like Bentleys through Motorpoint or similar dealerships on Personal Contract Purchase (PCP) or Hire Purchase (HP). Many consumers may have bought their Bentley at Motorpoint during that period without realising they were part of a broader issue affecting millions of drivers across the UK.
How Does Bentley Finance Work Through Motorpoint?
When purchasing a Bentley through Motorpoint, many buyers opt for finance arrangements like PCP or HP to manage costs. These plans allow customers to drive their dream car while spreading payments over time. However, during this period, some dealers, including Motorpoint, operated under what the FCA called "
discretionary commission arrangements" (DCAs), which allowed them to receive extra commissions if a customer chose finance options that were more profitable for the dealer rather than necessarily beneficial for the consumer.
How Do You Find Your Lender?
If you bought your Bentley through Motorpoint, you should identify the lender who provided the financing. Although Motorpoint is the dealership, the complaint must be directed at the lender, not the seller. To find out which lender financed your car, look in your finance agreement documents for the name of the lending institution. These details are typically found on the cover page or within the introductory sections of the paperwork.
Once you have identified the correct lender from your finance agreement, you can
complain directly to them without needing a
[claims management company](https://mlj.org.uk/guides/complaints-about-claims-management-companies). Many consumers mistakenly believe they need legal representation to make their case heard, but this is not true. You do not need a solicitor or claims handler; simply contact your lender and explain that you wish to review the terms of your car finance agreement due to concerns over DCAs. The FCA estimates that £8.2 billion total was mis-sold during this period, with an average claim amounting to around £700 (FCA estimate). By reaching out directly, you can seek redress for any potential overcharges or unfair terms without incurring additional fees.
Sources and References
- Financial Conduct Authority (FCA): Figures on affected agreements, total mis-selling, and average compensation amounts.