Marshall Motor Group, a significant player in the UK car retail market, has facilitated numerous sales of Hyundai vehicles through its network. Although Marshall Motor Group no longer stocks Hyundai vehicles, many consumers purchased Hyundais from them on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance agreements during the period from 6 April 2007 to 1 November 2024.
Hyundai Finance at Marshall Motor Group
When purchasing a Hyundai vehicle through Marshall Motor Group, customers often opt for PCP or HP financing arrangements. These plans typically allow buyers to make lower monthly payments while retaining ownership until the end of the agreement or paying a lump sum (balloon payment) to own the car outright. A key aspect of these finance agreements is the
discretionary commission arrangement (DCA), which allows dealers like Marshall Motor Group to earn additional income from the lender based on the interest rate and other terms agreed upon in the contract.
Finding Your Lender
Consumers who bought a Hyundai through Marshall Motor Group should carefully review their finance agreement to identify the name of the actual lender. You should understand that while Marshall Motor Group facilitated the sale, they are not the entity responsible for the financing. The lender is typically a financial institution such as a bank or a dedicated car finance company, and it’s this lender with whom you must communicate if there are any issues or disputes regarding your agreement.
If you believe that your Hyundai purchase through Marshall Motor Group was part of the estimated 14 million agreements affected by potential unfair practices (FCA estimate), you should address your concerns directly with the lender. The Financial Conduct Authority (FCA) estimates that £8.2 billion (FCA estimate) could be returned to consumers, with an average refund of £700 per agreement (FCA estimate). You do not need a
claims management company; you can complain for free by contacting your lender directly and following their complaint procedures.
Sources and references
- Financial Conduct Authority (FCA): "14 million agreements affected" and "£8.2 billion total"
- Financial Conduct Authority (FCA): "Average refund of £700 per agreement"