Lookers, a prominent UK-wide dealer group, has been associated with the sale of Fiat vehicles through various financing options. While Lookers may not currently stock Fiat cars in their showrooms, many consumers have purchased Fiat vehicles on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance plans arranged by Lookers or similar dealer groups during the period from 6 April 2007 to 1 November 2024. This time frame includes millions of car finance agreements and billions in total value affected, according to FCA estimates. ## Fiat Finance at Lookers When purchasing a Fiat through Lookers, consumers typically have the option to arrange financing through PCP or HP plans. These arrangements often include discretionary commission arrangements (DCAs), where dealers receive additional incentives from lenders for recommending specific finance products to customers. This can influence the type of car finance agreement offered by the dealer. Despite these arrangements, it is important to understand that Lookers acts as a facilitator between the consumer and the lender but does not provide the financing itself. ## Finding Your Lender It is crucial for consumers who bought a Fiat through Lookers to identify which lender provided the financing for their vehicle purchase. This information can typically be found in the finance agreement documents, such as the credit agreement or the loan offer letter. These documents are often provided by the dealer but come directly from the lender. Consumers should carefully review these documents and contact the lender if they have any questions about the terms of their car finance agreement. ## How to Complain to Your Lender for Free If a consumer believes that they were misled or disadvantaged in their Fiat purchase due ## How to Complain to Your Lender for Free If a consumer believes that they were misled or disadvantaged in their Fiat purchase due to issues related to car finance, the first step should be to contact the lender directly. Consumers do not need to use a claims management company; they can complain directly to the lender at no cost. This process often involves providing documentation from the original finance agreement and any relevant correspondence with Lookers or other parties involved in arranging the financing. ## Sources and References - 14 million agreements affected (FCA estimate) - £8.2 billion total value (FCA estimate) - £700 average per claim (FCA estimate)