Listers Group, a well-known dealer group in the Midlands and East regions, has been associated with many car purchases over the years. Although Listers Group may no longer stock DS vehicles, numerous consumers have bought DS cars through them on PCP or HP finance agreements during the period from 6 April 2007 to 1 November 2024.
DS Finance at Listers Group
When you purchase a DS vehicle through Listers Group using a Personal Contract Purchase (PCP) or Hire Purchase (HP) agreement, your financing is arranged by the dealer but provided by a separate lender. This arrangement can sometimes include discretionary commission arrangements (DCA), where dealers receive additional payments for selling certain finance products to customers. It's important to understand that while Listers Group facilitates the transaction and provides the vehicle, they are not responsible for handling any complaints related to the car finance agreement.
Finding Your Lender
If you bought a DS through Listers Group on PCP or HP, your next step is to identify which lender provided your finance. You can find this information in your finance agreement documents, typically under sections detailing the terms and conditions of your loan. The lender's name and contact details should be clearly stated there. Should you need further assistance locating this information, reaching out directly to Listers Group may provide clarity but remember that any complaint about the finance agreement should go to the actual lender.
Complaining about your car finance agreement is a straightforward process that does not require the involvement of a [claims management company](https://mlj.org.uk/guides/complaints-about-claims-management-companies). You can complain directly to your lender for free by contacting them via phone, email, or post with detailed information regarding why you believe there may have been an issue with your finance agreement. The Financial Conduct Authority (FCA) estimates that 14 million car finance agreements were affected during the specified period from 6 April 2007 to 1 November 2024, resulting in a total of £8.2 billion and an average claim size of £700 (FCA estimate). You do not need a claims management company; you can handle this process independently.
Sources and References
- Financial Conduct Authority (FCA) estimates: "14 million agreements (FCA estimate)", "£8.2 billion total (FCA estimate)", "£700 average claim size (FCA estimate)"