JCT600 and Infiniti have a history of working together to facilitate car purchases, even though JCT600 does not currently stock Infiniti vehicles. During the period from 6 April 2007 to 1 November 2024, many consumers bought Infiniti vehicles through dealers like JCT600 on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance agreements. With 14 million such agreements affected across the UK (FCA estimate), it's crucial for those who bought an Infiniti at JCT600 to understand their rights and options.
Infiniti Finance at JCT600
When buying a car from JCT600, particularly in regions like Yorkshire and the North East where JCT600 operates, consumers often choose PCP or HP finance. These agreements involve a dealer such as JCT600 arranging a loan through a lender for the customer to purchase an Infiniti vehicle. However, it's important to note that while JCT600 facilitates this process, they are not the lender and do not handle complaints related to these financial arrangements. The actual finance agreement is provided by a third-party lender.
One key aspect of car finance agreements at dealers like JCT600 is the role of discretionary commission arrangements (DCAs). These arrangements allow lenders to pay dealers additional fees based on how many customers are referred to them, potentially influencing sales tactics and leading to potential issues with transparency and fairness in financial products sold through dealers.
Finding Your Lender
To complain about an Infiniti finance agreement you entered into at JCT600, it is essential first to identify the lender who provided your financing. This information can be found within your finance agreement documentation. Look for details such as the lender’s name, contact information, and any terms of service related to disputes or complaints.
Consumers who purchased an Infiniti vehicle through JCT600 do not need a
claims management company to handle their complaints. You can
complain directly to your lender at no cost. It is important to follow the complaint process outlined by your lender, which typically involves submitting written documentation and following up on any responses.
You do not need a claims management company to assist you with this process. The FCA estimates that affected consumers could receive an average payout of £700 (FCA estimate) if their complaints are successful. However, you should understand the steps involved in filing a complaint directly with your lender without involving intermediaries.
Sources and references
- Financial Conduct Authority (FCA). "Personal Contract Purchase (PCP): Your rights." FCA estimates on affected agreements, total claims amount, and average payout.
- JCT600 website. Dealer network coverage information for Yorkshire and North East regions.