JCT600 and Ford have a long-standing relationship, even though JCT600 no longer stocks Ford vehicles. Many consumers purchased Ford vehicles through JCT600 or similar dealer groups on PCP (Personal Contract Purchase) or HP (Hire Purchase) finance arrangements during the period from 6 April 2007 to 1 November 2024, which may have been impacted by unfair discretionary commission arrangements. It is important for consumers who bought a Ford through JCT600 to understand their rights and how to proceed with any claims they might have.
Ford Finance at JCT600
When purchasing a Ford vehicle from JCT600 or another dealership, customers often opt for PCP or HP finance plans. These agreements are typically arranged by the dealer, but the actual lending is done by third-party financial institutions. Dealers like JCT600 can benefit from these arrangements through discretionary commission payments, which may have been higher than fair during the specified period according to the FCA’s investigation. A discretionary
commission arrangement (DCA) allows dealers to earn additional income based on the interest rate and other factors in the finance agreement, potentially leading to overcharging consumers.
Finding Your Lender
To determine which lender provided your Ford car finance through JCT600 or another dealer, you need to review the documentation from when you purchased the vehicle. The finance agreement should clearly state the name of the lending institution that financed your purchase. It’s crucial to locate this document and identify the correct lender before proceeding with any complaints.
If you believe you have been overcharged due to a discretionary commission arrangement, it is important to
[complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to your lender (not JCT600) for free. You do not need a
claims management company; contacting the lender directly can often resolve issues without additional costs or complications. The FCA estimates that around 14 million agreements could be affected by unfair DCAs during this period, resulting in over £8.2 billion in total losses for consumers and an average repayment of £700 per agreement (FCA estimate).
Sources and references
- Financial Conduct Authority (FCA) report on PCP/HP finance arrangements
- JCT600 dealership locations in Yorkshire/North East