Jardine Motors Group and Hyundai have been associated through various financial arrangements over the years, even though Jardine Motors Group does not currently stock Hyundai vehicles. Many consumers purchased Hyundai vehicles through Jardine Motors Group or similar dealer groups on Personal Contract Purchase (PCP) or Hire Purchase (HP) finance agreements during the period from 6 April 2007 to 1 November 2024.
Hyundai Finance at Jardine Motors Group
When buying a Hyundai vehicle through Jardine Motors Group, consumers often enter into PCP or HP car finance agreements. These arrangements allow customers to pay for their vehicles in monthly instalments while retaining the option to return the car, purchase it outright, or extend financing terms at the end of the agreement period.
A key feature of these finance deals is the discretionary commission arrangement (DCA), where dealers receive a commission from lenders based on whether they recommend certain financial products. This practice has been scrutinised by regulatory bodies and may have affected consumer outcomes in car purchases made through Jardine Motors Group or similar dealer networks.
Finding Your Lender
You should identify the lender that provided your car finance agreement when you bought a Hyundai from Jardine Motors Group. The dealer is not the lender; rather, they act as an intermediary between you and the financing institution. To find out who your lender is, carefully review your finance agreement or contact documentation from Jardine Motors Group. These documents will typically contain the name of the lending company that provided your car finance.
Alternatively, if you no longer have access to these documents, you can check with Jardine Motors Group's finance department for assistance in identifying your lender. Once you know who your lender is, it’s important to proceed directly to them regarding any complaints or disputes about your finance agreement.
If you believe that your car finance arrangement through Jardine Motors Group was unfairly influenced by a discretionary [commission arrangement](https://mlj.org.uk/glossary/discretionary-commission-arrangement) (DCA) or if there are other issues with the financing terms, you can [complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to your lender. This process is free and does not require any involvement from claims management companies.
You do not need a [claims management company](https://mlj.org.uk/guides/complaints-about-claims-management-companies) to assist you in filing a complaint; you can handle this yourself at no cost. Remember that Jardine Motors Group handles the sale of vehicles but does not provide the finance agreements, so it’s essential to address your concerns directly with the lender.
Sources and References
- Financial Conduct Authority (FCA) estimates that around 14 million car finance agreements were affected by issues related to discretionary commission arrangements from 6 April 2007 to 1 November 2024.
- The total amount involved in these disputes is estimated at £8.2 billion (FCA estimate).
- The average refund per customer is approximately £700 (FCA estimate).